NHS 111 Integrated Urgent Care Clinical Advisor - Bicester

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Training and support

Pathways qualification

CPD opportunities

Occupational Health

NHS Pension Scheme

NHS Discounts

Job summary

South Central Ambulance Service NHS Foundation Trust in Bicester is seeking NHS 111 Integrated Urgent Care Clinical Advisors. Both full and part‑time posts are available (minimum 24 hours per week).

This office‑based role offers Band 6 pay (£39,959–£48,117) plus unsocial hours allowance, with no home working. You will assess callers’ symptoms during triage, work with a multidisciplinary team, and ensure patients receive the right care promptly.

Qualifications

• Excellent communication skills and telephone manner.
• Computer literacy and willingness to learn new systems.
• Ability to stay calm under pressure in a fast-paced environment.

Responsibilities

• Assess patients' symptoms via telephone to determine appropriate care.
• Collaborate with multidisciplinary team to route to right care setting.
• Provide compassionate support to patients and carers while ensuring safety.

Skills

Good communicator

Excellent telephone manner

Computer literate

Willing to learn

Calm under pressure

Education

NHS Pathways qualification

Job description

NHS 111 Integrated Urgent Care Clinical Advisor

NHS 111 Clinical Advisor's – Annual salary: Band 6 (£39,959 - £48,117) + unsocial hours allowance as per section 2 Agenda for Change.

Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.

Full and part time positions available, with a minimum requirement of 24hrs per week.

You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.

This is an office based role in our Bicester office, home/remote working is not available.

We are unable to offer visa sponsorship for this role.

Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day.

Are you’re seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritizes high-quality patient care and the continuous professional development of its staff? We’re on the lookout for dependable, compassionate, and enthusiastic clinical advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

• Training and support from our dedicated in house education team.
• A nationally recognised qualification in Pathways.
• Access to continual professional development and opportunities within SCAS and the NHS
• Occupational Health support along with an Employee Assistance Programme.
• Enrolment into the NHS Pension Scheme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.