NHS 111 Health Advisor

NHS; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking compassionate individuals for the role of Health Advisor. This position involves being the first point of contact for patients, providing critical advice, and triaging calls that range from routine inquiries to urgent situations. The ideal candidate will possess emotional resilience and clear thinking under pressure, ensuring that each patient receives the support they need. With a strong focus on professional development, this role offers opportunities for career advancement through comprehensive training and support. Join a team dedicated to making a difference in patient care and enhancing your skills in a rewarding environment.

Benefits

High-Quality Onboarding

Robust Training Programme

Career Progression Opportunities

Nationally Recognised Patient Service Qualification

Qualifications

• Candidates must demonstrate emotional resilience and the ability to think clearly under pressure.
• Participation in training programmes is essential for career progression.

Responsibilities

• Be the first point of contact for patients calling NHS 111.
• Deliver time-critical advice and triage calls effectively.

Skills

Emotional Resilience

Clear Thinking Under Pressure

Accurate Documentation

Education

Participation in Training Programmes

Job description

The Role

We are looking for passionate, patient-focused individuals interested in a career as an NHS 111 Health Advisor in the Ashford area. The ideal candidate will be calm, professional, and empathetic.

Main duties of the job

As a Health Advisor at IC24, when our patients dial 111, you will be the first point of contact as the voice at the end of the line. It will be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?

About us

We offer high-quality onboarding and a robust training programme, and proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. Development opportunities are also available through our nationally recognised patient service qualification programme, Aspire to Excellence.

Job responsibilities

The role involves being the first point of contact for patients calling NHS 111, delivering time-critical advice, and triaging calls effectively. Skills required include emotional resilience, clear thinking under pressure, and accurate documentation. Qualifications include participation in our training programmes and opportunities for career progression within IC24.

Person Specification

General Requirements

• Please refer to the job description above
• Please refer to the job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be necessary to check for any previous criminal convictions.