111 Health Advisor (Call Handler) - Crawley

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing high-quality urgent and emergency care! As a Health Advisor (Call Handler), you will play a crucial role in assisting callers through various situations, offering lifesaving advice and directing them to the right services. This position requires excellent communication skills, resilience, and empathy, as you will handle stressful situations with compassion. With a competitive salary, generous leave, and comprehensive training, this role offers a rewarding opportunity to make a real difference in your community. If you are motivated to contribute to the NHS, this is the perfect role for you!

Benefits

35 days’ annual leave

Free parking

Blue Light discounts

Free Enhanced DBS check

Staff networks and training

Salary sacrifice schemes

Qualifications

• Applicants must demonstrate commitment, resilience, teamwork, and excellent communication skills.
• GCSE Maths and English at Grade C or above are required.

Responsibilities

• Assist callers in various situations, from minor illnesses to life-threatening emergencies.
• Provide lifesaving advice and direct callers to appropriate services.

Skills

Communication Skills

Resilience

Teamwork

Empathy

Education

GCSE Maths and English (Grade C or above)

Tools

NHS Pathways System

Job description

111 Health Advisor (Call Handler) - Crawley

Band 3

Main area: 111, Health Advisor, Call Handler, NHS, Ambulance, Call Centre, Contact Centre, Customer Service. Grade: Band 3. Contract: Permanent. Hours: Full time or Part time, 37.5 hours per week (15 - 37.5 hours). Job ref: 278-111HAC-0205-CB

Site: Crawley HQ. Town: Crawley. Salary: £24,071 - £25,674 + unsocial hour enhancements (evenings, weekends, bank holidays). Salary period: Yearly. Closing date: 15/05/2025 23:59

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) aims to support staff in delivering high-quality urgent and emergency care. Rated ‘Good’ by the Care Quality Commission, the Trust serves over 4.9 million people across Kent, Surrey, Sussex, and North East Hampshire, handling over 2 million calls annually to 999 and NHS 111.

Job overview

111 Call Handler (Health Advisor) - Crawley

Join your local Ambulance Service! Our NHS needs YOU!

Our NHS 111 Call Handlers come from diverse backgrounds and share common qualities: caring, empathetic, excellent communicators, flexible, and motivated to make a difference.

Main duties of the job

Call handlers in our Emergency Operation/Contact Centres use the NHS Pathways system to assist callers in various situations, from minor illnesses to life-threatening emergencies. The role involves providing lifesaving advice and directing callers to appropriate services.

This demanding but rewarding role requires dealing with stressful situations with compassion and resilience. It involves working a flexible shift pattern, including early, late, and weekend shifts, with arrangements to ensure a good work/life balance. Applicants must work 3 out of 4 weekends.

Working for our organisation

Why work at SECAmb?

• Competitive salary: £24,071 - £25,674, with potential up to £30,000
• Unsocial hours enhancements
• 35 days’ annual leave (including Bank Holidays)
• Free parking and Blue Light discounts
• Staff networks, training, development, and salary sacrifice schemes
• Free Enhanced DBS check

Training provided

• Full-time training in a supportive environment, including classroom, observation, and mentoring, leading to independent call handling

Training duration: Weeks 4-9, with a flexible shift pattern during mentoring.

Responsibilities

Applicants should demonstrate commitment, resilience, teamwork, and excellent communication skills. GCSE Maths and English (or equivalent) at Grade C or above are required.

Additional information

Applicants will need to complete an online psychometric test and undergo an Enhanced DBS check. The role requires vaccination against COVID-19 unless medically exempt. We are committed to diversity and inclusion, encouraging applications from underrepresented groups and providing reasonable adjustments for disabilities.

For applications, use your legal name, include contact details for referees, and submit early as vacancies may close before the deadline. Contact [e-mail] for alternative application formats. Follow us on Twitter @SECAmbRecruit and Facebook SECAmb NHS Recruitment.