New Job - ITOC Support Engineer - London

First People Recruitment; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is looking for an ITOC Support Engineer to manage IoT/network alerts and provide technical support. The ideal candidate will have strong customer service skills, network maintenance experience, and proficiency in MS Office applications. This permanent full-time role is based in East London and requires flexibility in working hours.

Qualifications

• Knowledge in MS Office applications.
• Proficient in network infrastructure and server maintenance.
• Fluent in spoken and written English.

Responsibilities

• Manage IoT/network alerts/reports and customer fault calls.
• Coordinate with 3rd party suppliers for trouble resolution.
• Create reports on customer issues and services.

Skills

MS Office Excel

Network infrastructure maintenance

Fluent English

Customer service

Time management

CCNP/CCNA certification

Troubleshooting skills

Job description

Job Title: ITOC Support Engineer

Salary: Up to £32,000 + £1,300 shift allowance

Job Status: Permanent, Full-time

Working Hours: 4 days (12hr 8:00-20:00), 4 days off, 4 days (12hr 20:00-08:00), 4 days off *includes weekends

Location: East London

Who You'll Be Working For: IT Telecom

ITOC Support Engineer - What You'll Be Doing Each Day:

• Manage a variety of IoT/network (Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/tickets system/email/telephone), related and not limited to solutions, network services, data centre, and products.
• Update trouble ticket systems and customer documentation with fault history.
• Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution.
• Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities.
• Cover shift staff (day/night) when deemed necessary by the manager.
• Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work.
• Attend customer meetings regarding issues, projects or maintenance contract works.
• Create reports concerning customer issues, projects, and maintained services, operation design as and when required.
• Work on-site at customer premises as an integral part of their team from time to time.
• Travel to customer offices throughout EMEA region for business purposes as and when required.
• Provide technical support, create design and proposals for customers.
• Ad-hoc requests from line manager.

ITOC Support Engineer - The Skills You'll Need To Succeed:

• Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
• Knowledge and proficiency in maintenance and installation of network infrastructure, Server or Virtualization.
• Fluent English language skills required (Verbal and written).
• Ability to investigate and source answers to various email and telephony enquiries.
• Proven customer service and facing experience, at all customer levels.
• Flexible approach, able to work outside of normal working hours when requested.
• Strong time management/multitasking & organisational skills.
• Good communication with customers, colleagues and related 3rd party vendors.
• Valid CCNP/CCNA, JNCIP or equivalent certification will be an advantage.
• Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
• Strong work ethics and reliable timekeeping and attendance.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.