New Homes Sales Advisor

U and P Recruitment Ltd; Dartford; On-site; GBP 22,000 - 32,000; Full time

Job summary

U and P Recruitment Ltd is seeking a motivated New Homes Sales Advisor for a residential development in the Dartford area. You will manage the full sales journey from first enquiry to legal completion, delivering a high-quality customer experience and meeting sales targets.

Working hours are Monday, Thursday, Friday 10am-5pm and Saturday-Sunday 11am-5pm, with Tuesday and Wednesday off. You will liaise with solicitors, advisers, and the site team to ensure timely exchanges and smooth completions.

Qualifications

• Experience in residential sales.
• Strong customer service and communication skills.
• Familiarity with CRM systems.
• Able to work collaboratively with sales and construction teams.

Responsibilities

• Achieve individual/site sales targets set by management.
• Manage customer relationships through the sales process and coordinate with solicitors, advisers, and stakeholders.
• Support customers post-completion with defect reporting and handovers.
• Collaborate with Sales Managers to drive sales performance and ideas.

Job description

This is a well-established, five-star rated residential developer operating across England, Scotland, and Wales. With a history spanning more than 75 years, the business has grown from a family-run company into a respected national housebuilder, delivering thousands of high-quality new homes each year. People are central to its success, with a strong focus on quality, customer service, and trust, alongside a commitment to creating an inclusive and supportive workplace.

The Role

We are looking for a motivated and customer-focused New Homes Sales Advisor to manage all aspects of the day-to-day sales operation on a residential development located in the Dartford area. The role involves delivering an exceptional customer journey from first enquiry through to legal completion, while consistently achieving or exceeding sales targets. Working Hours: Monday, Thursday, Friday 10am to 5pm - Saturday and Sundays 11am to 5pm - (Tuesday and Wednesdays Off)

Key Responsibilities

• Achieve individual and site sales targets as set by senior management.
• Manage customer relationships throughout the sales process, liaising with solicitors, financial advisors, and other stakeholders to ensure timely exchanges and completions.
• Support customers post-completion by assisting with the reporting of any defects or issues.
• Proactively work with Sales Managers and colleagues to generate ideas that drive sales performance.
• Maintain the presentation of the sales area, show homes and site to the highest standards.
• Develop a thorough understanding of the product to provide accurate and detailed information to purchasers.
• Conduct guided tours of show homes, plots, and the development, clearly demonstrating features and benefits.
• Ensure all visitors are made aware of health and safety requirements and are accompanied at all times.
• Accurately maintain records using the CRM system.
• Coordinate customer meetings with the Site Manager.
• Attend weekly sales and site meetings, recording minutes and completing follow-up actions.

Working Relationships

You will work closely with Sales Managers, Sales Office Managers, Sales Advisors, Sales Administration, Construction, Customer Care, Surveyors, Technical teams, and wider business departments. External contacts include customers, solicitors, estate agents, mortgage brokers, lenders, surveyors, contractors, and marketing agencies.