Civil Liberties Enquiries Specialist

Hodge Jones & Allen; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous annual leave

Extra paid leave for volunteering and study

Pension scheme

Life assurance and Group Income Protection

Wellbeing support

Cycle to Work scheme

Employee referral bonus scheme

Discounted legal services

On-site social space with subsidised bar

Job summary

Hodge Jones & Allen LLP is seeking a New Enquiry Handler to join our Civil Liberties team. The role involves managing new client enquiries through calls and emails, providing essential support to fee earners in assessing new cases.

The successful candidate will require relevant legal qualifications, strong communication skills, and experience working with vulnerable clients. A comprehensive benefits package is offered, including generous leave, pension contributions, and well-being support.

Qualifications

• Must have relevant legal qualifications such as LLB or LLM.
• Previous experience in legal work is essential.
• Ability to manage sensitive interactions with diverse clientele.

Responsibilities

• Handle incoming and outgoing calls for new enquiries.
• Complete accurate written attendance notes for calls.
• Provide signposting information for enquiries that cannot be assisted.

Skills

Legal qualifications (LLB, LLM)

Experience with vulnerable clients

Administrative and literacy skills

Teamwork

Attention to detail

Time management

Job description

Hodge Jones & Allen LLP is seeking a New Enquiry Handler to join our Civil Liberties team. The role involves managing new client enquiries through calls and emails, providing essential support to fee earners in assessing new cases.

The successful candidate will require relevant legal qualifications, strong communication skills, and experience working with vulnerable clients. A comprehensive benefits package is offered, including generous leave, pension contributions, and well-being support.