New Client Administrator

nockolds_solicitors; Bishop's Stortford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

22 days holiday

Private healthcare

Pension scheme

Discretionary bonus

Salary sacrifice

Life assurance

Enhanced parental pay

Hybrid working

Job summary

Nockolds Solicitors is seeking a detail-oriented Onboarding / Compliance Assistant to support the onboarding team. You will collate client information, verify identity, and create client/matter records on our practice management system.

This role involves guiding clients through onboarding and coordinating with internal staff to ensure smooth processing. The successful candidate will be highly organised with excellent communication skills, comfortable using IT systems, and experienced in

Qualifications

• Highly organised and detail-oriented individual with good IT system skills.
• Excellent written and verbal communication abilities.
• Experience in a client-facing, administrative or compliance-based role is beneficial; onboarding experience desirable.

Responsibilities

• Opening of all new client and matter files ensuring procedures are followed.
• Conduct client due diligence and identity checks.
• Create and maintain accurate records on the firm’s practice management system.
• Liaise with staff to ensure onboarding processes are completed promptly.
• Guide clients through the onboarding process and assist with queries.

Skills

Organised

Detail oriented

IT systems confidence

Communication skills

Client onboarding experience

Tools

Practice management software

Job description

Nockolds is an award-winning law firm driven by a genuine passion for providing exceptional service and delivering the highest quality legal advice while staying true to the values that have shaped us.

We pride ourselves on forming strong, lasting connections with our clients, built on trust, understanding and a commitment to supporting them whenever they need us. Many of our clients return to us time and again because of the personal relationships we’ve developed.

As a leading Legal 500 and Chambers Law firm with offices in Bishop’s Stortford, London, and Spain, we are proud of the reputation we’ve built. Our history spans more than 190 years, but we continue to grow and evolve cementing our reputation for delivering exceptional results across a wide range of practice areas. Joining Nockolds means being part of a dynamic, growing, and forward-thinking organisation dedicated to excellence in legal practice and client services.

Our culture is at the heart of everything we do, it’s enabled us to expand whilst remaining a friendly, supportive, and inclusive environment where you can grow, feel valued, and be encouraged to bring your best self to work every day. We are listed in the Sunday Times Best Companies to Work For and have held the “We Invest in People – Gold” accreditation since 2012 and recently attained the “We Invest in Wellbeing – Silver” award, reflecting our genuine commitment to our people.

We firmly believe our staff are our most important asset. Our philosophy is simple: when we look after our people, they look after our clients.

At Nockolds, our culture is driven through our values. These are an important part of the firm and were shaped by our people and lived by us all:

• We are Professional – we are excellent at what we do and committed to providing the highest standard of service.
• We are Approachable – we pride ourselves on the strong relationships we build with our clients.
• We are Dynamic – proud of our history but we are always moving forward.
• We have Integrity – quite simply, we believe in always doing the right thing.

We also care about the community around us. Through our charity initiatives and work with local schools and businesses, we aim to make a positive difference. Diversity is a core part of who we are, and we’re proud that over 40% of we partnership is made up of women.

The Team

The Onboarding Team, who work alongside our Risk and Compliance Team, are involved in the first few important steps in welcoming new clients to the firm. They carry out the checks needed to make sure we can act for a client safely and compliantly, including identity verification, and conflict checks. They also make sure that our client and matter data is recorded accurately on our practice management system. By completing these checks and recording data accurately right from the start, the team helps protect the firm, our clients and our reputation while ensuring we meet our legal and regulatory obligations.

About the Role

This role involves collating client information and then creating the client and matter record on our practice management system, making sure all details are accurate and complete You will also be responsible for undertaking client due diligence and identity verification checks. In this role you will liaise with staff internally and you will guide clients through the onboarding process where required.

You will be responsible for:

• Dealing with the opening of all new client and matter files of each team ensuring that the correct procedures are followed
• Carrying out client due diligence and identity checks
• Creating and maintaining accurate records on the firm’s practice management system
• Liaising with relevant staff internally to ensure that the process is completed promptly for clients
• Guiding clients through the onboarding process, explaining what they need to provide and assisting with any queries as appropriate

About You

You will be a highly organised and detail-oriented individual who enjoys working with people and handling information accurately. The successful candidate will be confident using IT systems, able to manage multiple tasks and priorities, and possess excellent written and verbal communication skills. Experience in a client-facing, administrative or compliance-based role would be beneficial, and you should be comfortable guiding clients through processes while maintaining a high standard of accuracy and professionalism. Previous client onboarding experience is desirable but not essential, as full training can be provided.

Benefits Package

• 22 days holiday (fte) plus Bank Holidays, rising to 28 days
• Private Healthcare offered through Vitality or SimplyHealth
• Royal London Pension Scheme (4% employer/4% employee, rising to 6% after 10 years’ service)
• Annual Discretionary Bonus Scheme
• Salary Sacrifice (Pensions, Electric Car Scheme, Cycle to Work Scheme)
• Life Assurance – 4 x salary
• Enhanced Maternity and Paternity Pay
• Hybrid Working Policy

Nockolds has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Nockolds is committed to your development and we provide clear pathways for career progression supported by a comprehensive learning and development plan.

Equal Opportunity Statement

Nockolds Solicitors is committed to being an Equal Opportunity employer. We do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive firm that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

The use of AI

At Nockolds we do not use artificial intelligence (AI) to screen, judge, reject, or approve any recruitment decisions, at any stage of our recruitment process. Our hiring managers and HR team are responsible for all recruitment decisions, ensuring a personal and thoughtful approach to each candidate.