New Business Advisor

Volkswagen Financial Services (UK); Milton Keynes; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Discretionary bonus

Private medical insurance

Pension scheme

Company car BEV scheme

Life assurance 4x salary

Retail discounts

Job summary

Volkswagen Financial Services (UK) is seeking a Finance Documents Advisor in Milton Keynes. The role handles dealer submissions, verifies details, and ensures prompt payout to dealers.

You will respond to inquiries by phone, process data in internal systems, and validate documents against proposal details while maintaining FCA standards. The position is hybrid with a requirement to work from the Milton Keynes office a minimum 60% of the time, and offers a discretionary bonus and a comprehensive

Qualifications

• Full PC literacy is essential.
• Excellent written and spoken communication capabilities are required.
• Previous customer service centre, call centre or finance company experience is desirable.
• Understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Ability to cope with pressure and meet deadlines, with flexible working hours including evenings and weekends.

Responsibilities

• Respond to dealer enquiries mainly by phone.
• Enter / handle customer and dealer data accurately in systems.
• Validate customer documentation and authorise appropriate dealer payments.
• Coordinate with Customer Services and other areas as needed.
• Maintain knowledge of FCA regulations to remain compliant.

Skills

PC literacy

Excellent communication

Customer service experience

Regulatory awareness

Organised under pressure

Job description

SALARY: from £24,950 pa dependent on experience

LOCATION: One Delaware Drive, Milton Keynes

HYBRID WORKING

Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full Time Permanent

CLOSING DATE: 21/10/2026

We reserve the right to close the advert earlier If we receive a high volume of applications.

This role is responsible for processing appropriate documents for finance submitted by Volkswagen Group Dealers/Retailers - verifying details and ensuring speedy pay out to our dealers. Advisors must possess a keen desire to ensure that dealer applications and queries, either over the phone or through correspondence, are dealt with quickly and efficiently. With key products and services aligned to some of the leading brands in the motor industry, our aim is to ensure second to none service levels and effective communications linked to timely and effective action.

About The Role

• Responding to dealer enquiries, mainly by phone.
• Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
• Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
• Close liaison with other business areas including Customer Services.
• Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role

About You

• Full PC literacy essential
• Excellent written and spoken communication capabilities
• Previous customer service centre, call centre or finance company experience is desirable
• An understanding of the Data Protection Act and Consumer Credit Act is desirable
• Strong customer service focus essential and a customer friendly manner at all times
• Able to demonstrate systematic thought processes
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.