Network Technician

100x Imaging Inc.; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Network Technician to join their expanding IT Department. This role involves providing first-line support for IT issues, managing user environments, and assisting with hardware installations. The ideal candidate will demonstrate strong problem-solving abilities and effective communication skills, ensuring smooth operations across the store network and head office. With a focus on teamwork and customer service, this position offers opportunities for professional growth and development within a supportive environment. Join a company that values its employees and promotes from within, while enjoying a range of benefits designed to enhance your work-life balance.

Benefits

Staff Discounts

Healthcare Cash Plans

Company Pension Scheme

Life Cover

Access to Well-being Platform

Role Specific Training

Paid Breaks

Free Tea & Coffee

Qualifications

• Experience with Office 365 administration and technical support.
• Strong understanding of Active Directory and Azure AD.

Responsibilities

• Provide 1st line support for hardware and software issues.
• Install and configure computer hardware and applications.

Skills

Office 365 Administration & Support

Windows 10 & 11 Administration & Support

Active Directory Administration

Problem Solving

Strong Communication Skills

Interpersonal Skills

Education

Bachelor's/Master's Degree in Computing

2+ years in Technical Support Role

Tools

Veeam Backup

Cisco Meraki Configuration

VMware

Job description

About The Role

Network Technician

Due to the expansion of our IT Department we are looking for a new team member to take on the role of Network Technician. You will serve as the first point of contact for IT assistance to our store network and head office.This position is based onsite at our Head Office on the edge of the City Centre, but occasional travel and overnight stays may be required.

Key Responsibilities Are

• 1st line support, diagnosing hardware and software faults and solving technical and applications problems
• Liaise with end-users to ensure issues are resolved
• Helpdesk support on a variety of back office applications
• Install and configure computer hardware, operating systems and applications
• Set up new hardware and recycle old hardware
• Approve permission change requests and starter and leaver management
• Assist with the support of Active Directory
• Ensure licences are assigned and/or renewed as needed
• Assist with the roll-out of new applications
• Liaise with external contractors and suppliers as needed
• Hardware Support - e.g. PCs, Laptops, printers, photocopiers, office moves etc.
• Management of Users/User Environment - Application management, network environment, PC and Desktop
  
  

What youll need - skills and experience:

The ideal candidate will be able to prioritise their own work load and adapt to any issues. We are looking for someone with a can-do attitude and the ability to build rapport with the rest of the business. You should be friendly and easy to talk to with effective communication skills.

Key Skills

• Office 365 Administration & Support
• Windows 10 & 11 Administration & Support
• Active Directory, Azure and Exchange Administration
• New user setups and mailbox creation (User Accounts, Microsoft 365)
• Good problem solving ability & excellent attention to detail
• Strong communication and excellent interpersonal skills
• Have a full driving licence as travel to other sites will be required
  
  

Qualifications / Education & Experience:

• Bachelors/Masters Degree in Computing or equivalent experience
• Experience using Office 365 administration
• 2 plus years experience in Technical Support Role
• Strong understanding of exchange online, SharePoint and One Drive
• Experience with Active Directory and Azure AD
  
  

Desirable Skills:

• Veeam backup
• Cisco Meraki (Router & Switches Configuration)
• VMware
  
  

Benefits

What youll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
  
  

About The Company

Where youll be working:

Machine Mart are the UKs leading specialist retailer of workshop power tools and equipment to the general public and trade customers.With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.