Network Technician

Severn Trent; Nottingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary £31,956.07

25 days holiday + bank holidays

Annual bonus up to £1,500

Family-friendly policies

Pension scheme (double contribution up

Sharesave program

Training and development

EV scheme

Volunteering days

Job summary

Severn Trent in Mansfield (Nottinghamshire) is seeking Network Technicians to join a dedicated team. You will help protect the sewer network and assets with proactive inspections and responsive investigations.

The role entails field work, using a laptop and phone for reporting, and may require overtime in a 24/7 environment. The successful candidate will hold at least a standard driving license (C1 or Class 2 preferred) and participate in a shared standby rota.

Qualifications

• Minimum driving license required.
• Willingness to work overtime in a 24/7 environment.
• Experience using a laptop and phone for recording and reporting.

Responsibilities

• Lead and promote a safe working environment while meeting quality standards.
• Identify remedial/improvement works for ancillary assets.
• Mitigate risk of network failures with proactive measures.
• Investigate customer service issues to full resolution.
• Coordinate with Highways Authority and Local Authorities on defects.

Skills

Safety first

Problem solving

Driving license

Use of laptop/phone for recording

Tools

Laptop

Phone

Job description

Our Nottinghamshire and South Yorkshire Environmental Waste Networks Team are looking for new Network Technicians to join their Team out of our Mansfield site! You'll work with 5 other Network Technicians and work close with 6 other Technical Experts in your county to protect our sewer network and assets. Your priority will be working through proactive tasks to maintain our network, this will include things like: Combined Sewer Overflow, Non-return Valve, Air Valve, Syphon and Oil Interceptor inspections. There is also an element of reactive response tasks you will do such as: Assisting with customer investigations and misconnection surveys. Day to day responsibilities will also include:

• Lead and promote a safe working environment whilst ensuring quality standards are met.
• Identify and clearly define any necessary remedial / improvement works to the ancillary assets.
• Proactively seek and develop opportunities to mitigate the risk of network failures, including implementation of agreed measures.
• Investigate and respond to non-urgent customer service issues / queries as required taking ownership of the problem until full resolution.
• Investigate and respond to non-urgent enquiries / defect reports received from the Highways Authority, Environment Agency and Local Authorities.
• Work in close partnership with contract field workers to ensure overall delivery of company targets and objectives.

With this being such a critical role, we're looking for someone who can join us 37 hours a week, working from Monday - Thursday 7:30am-15:30pm and Fridays 7:30am - 15:00pm with a compulsory shared standby rota, which includes evenings and weekends. Any additional technical training required will also be covered.

The ideal candidate would have initiative and a go getter energy to bring to the team, likes problem solving and finding the best outcome for our customers and the environment. Our business is 24/7 meaning there will likely be overtime available for team players. It is imperative that you hold at minimum of a standard driving license but would be beneficial if you held a C1 or a Class 2. The works you will be doing will involve recording and documenting your jobs with a laptop and phone, so experience using this technology would be necessary. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here.

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too.

Here are some of our favourites:

• Salary: £31,956.07
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year