Network Technician

Severn Trent Plc; East Midlands; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Holiday allowance

Annual bonus

Family-friendly policy

Pension scheme

Sharesave

Training & development

EV scheme

Volunteering days

Résumé du poste

Severn Trent Plc in Mansfield is recruiting Network Technicians to protect our sewer network and assets across Nottinghamshire and South Yorkshire. You will work with a small team, performing proactive inspections and recording work on a laptop or phone, with a focus on safety and quality.

The role requires initiative, problem-solving and a caring approach to communities, with overtime likely in a 24/7 environment and a strong emphasis on teamwork and local compliance.

Qualifications

• Must have a valid driving licence.
• C1 or Class 2 licence beneficial.

Responsabilités

• Lead and promote a safe working environment whilst ensuring quality standards.
• Identify and clearly define remedial/improvement works to assets.
• Proactively mitigate risk of network failures through agreed measures.
• Investigate customer service issues and queries; own them until resolved.
• Coordinate with Highways Authority and Local Authorities on defects.
• Work with contract field workers to ensure delivery of targets.

Connaissances

Driving Licence

C1 Licence

Class 2 Licence

Description du poste

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Everything You Need To Know

Our Nottinghamshire and South Yorkshire Environmental Waste Networks Team are looking for new Network Technicians to join their Team out of our Mansfield site!

You’ll work with 5 other Network Technicians and work close with 6 other Technical Experts in your county to protect our sewer network and assets. Your priority will be working through proactive tasks to maintain our network, this will include things like: Combined Sewer Overflow, Non-return Valve, Air Valve, Syphon and Oil Interceptor inspections. There is also an element of reactive response tasks you will do such as: Assisting with customer investigations and misconnection surveys.

Day to day responsibilities will also include:

• Lead and promote a safe working environment whilst ensuring quality standards are met.
• Identify and clearly define any necessary remedial / improvement works to the ancillary assets.
• Proactively seek and develop opportunities to mitigate the risk of network failures, including implementation of agreed measures.
• Investigate and respond to non-urgent customer service issues / queries as required taking ownership of the problem until full resolution.
• Investigate and respond to non-urgent enquiries / defect reports received from the Highways Authority, Environment Agency and Local Authorities.
• Work in close partnership with contract field workers to ensure overall delivery of company targets and objectives.

With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working from Monday - Thursday 7:30am-15:30pm and Fridays 7:30am – 15:00pm with a compulsory shared standby rota, which includes evenings and weekends. Any additional technical training required will also be covered.

What We’re Looking For

The ideal candidate would have initiative and a go getter energy to bring to the team, likes problem solving and finding the best outcome for our customers and the environment. Our business is 24/7 meaning there will likely be overtime available for team players.

It is imperative that you hold at minimum of a standard driving license but would be beneficial if you held a C1 or a Class 2.

The works you will be doing will involve recording and documenting your jobs with a laptop and phone, so experience using this technology would be necessary.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

How We’ll Reward And Care For You

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year