Network Support Officer WiFi

Cardiff and Vale University Health Board; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK health organization is seeking a Network Support Officer WiFi to join the Network Team at University Hospital of Wales. The successful candidate will support the development and implementation of electronic systems and improve wireless infrastructure. Key responsibilities include maintaining and troubleshooting network issues while collaborating with the team. Candidates should possess strong technical knowledge of wireless technologies and relevant qualifications. This is a fixed-term position until September 2026.

Qualifications

• Knowledge of Cisco Systems Hardware and Wireless products.
• Experience troubleshooting network faults in large-scale networks.
• Experience designing and implementing LAN cabling infrastructures.
• Experience in a hospital IT environment.

Responsibilities

• Support the development and implementation of ePMA application.
• Maintain the wireless network for Digital Wi-Fi Improvements.

Skills

Knowledge of scaleable physical infrastructure design

Knowledge of latest copper & wireless networking standards

Knowledge of Wireless technologies, IP and associated protocols

Knowledge with Cisco WLC’s and management tools

Knowledge of Cisco Wireless standards

Working knowledge of Cisco Prime infrastructure

Knowledge of CastleRock SNMPc or equivalent

Knowledge of commonly used application protocols

Education

Degree or equivalent experience

Relevant technical networking qualifications (e.g., BICSI, CCNP)

Job description

Network Support Officer WiFi

Go back Cardiff and Vale University Health Board

The closing date is 04 January 2026

This is a fixed term position until 30th September 2026 due to funding.

A new and interesting opportunity is available for a motivated person to join the Network Team at the University Hospital of Wales, Cardiff as a Network Support Officer Wi‑Fi.

We are looking for a Network Support Officer within the Wi‑Fi team. This role will support the development and implementation of Electronic Prescribing and Medicines Administration (ePMA) application and Digital Wireless Improvements throughout the UHB. The role is suitable for someone with a strong technical knowledge of wireless technologies to support the Wi‑Fi improvement project.

The post holder will be expected to be an active member of the Network Team responsible for being proactive and reactive to IT network issues across the Health Board, specifically wireless, providing an effective support function within the Network Team of the Health Board.

The successful candidate will need to be able to learn new systems quickly and be able to adapt to modern technologies as they are introduced by the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

This post is for a technically skilled Network Support Officer (Wi‑Fi) who has knowledge and experience to help with the set‑up and maintenance of the wireless network to support Digital Wi‑Fi Improvements as well as such systems as Electronic Prescribing and Medicines Administration (ePMA).

The successful candidate must have excellent organisational, problem‑solving, and communication skills. They must be able to work under pressure and have the ability to work well in a team setting to maintain a high level of service.

Fixed term until 30th September 2026 due to funding.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10‑year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Person Specification

Skills

• Knowledge of scaleable physical infrastructure design requirements and techniques for wireless, fibre and copper based solutions
• Knowledge of the latest copper & wireless networking standards, in particular the design requirements for Wireless and Category 5e/6a installations
• Knowledge of Wireless technologies, IP and associated protocols, including DHCP, SNMP and DNS
• Knowledge with Cisco WLC’s, Survey, Planning and Management Tools (Catalyst Centre, Prime, Ekahau, AirMapper etc)
• Knowledge of Cisco Wireless 2.4 and 5GHz and latest standards
• Working knowledge of Cisco Prime infrastructure and/or Cisco Catalyst Center (DNA)
• Knowledge of CastleRock SNMPc or equivalent eg SolarWinds
• Knowledge of commonly used application protocols e.g. HTTP, SMTP, Telnet, FTP, etc.

Experience

• Sufficient experience of exposure to Cisco Systems Hardware, Software and Services – in particular Wireless products
• Sufficient experience of troubleshooting network faults in large‑scale enterprise networks
• Significant experience of designing and implementing LAN cabling infrastructures for large scale building projects
• Experience of I.T. systems in a hospital environment.
• Exposure to clinical I.T. systems.
• Significant experience of designing combined voice and data infrastructure cabling systems

Qualifications

• Degree or equivalent experience
• Relevant technical networking qualifications such as BICSI, CCNP, CCDP or other recognised network qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board