Network Support Engineer (Hybrid)

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join an innovative firm as a Network Support Engineer, where you will empower organizations to secure and operate applications. This role involves providing top-notch technical support, collaborating with engineering teams, and enhancing customer experiences. With a focus on problem-solving and a passion for technology, you'll thrive in a dynamic environment that values professional development. If you're eager to learn and grow within a diverse community, this position offers a fantastic opportunity to make a significant impact in the digital world.

Qualifications

• Experience with enterprise-level customer support in production environments.
• Hands-on technical experience with network operations and protocols.

Responsibilities

• Provide Level 2 technical support for F5 products.
• Maintain excellent customer communication and project status.
• Work with engineering teams to resolve technical challenges.

Skills

Customer support experience

LAN/WAN operations

Network Protocols

UNIX or Linux

TCP/IP protocols

Wireshark

DNS and HTTP protocol

SSL/TLS handshake

Network Security

Analytical problem-solving

Job description

Social network you want to login/join with:

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Client:

F5

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ff1f0574cf11

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Powering and protecting applications

We empower our customers—the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands—to create, secure, and operate applications that deliver extraordinary digital experiences.

Overview of EMEA Network Support Engineer role

Do you enjoy problem-solving? Are you inspired by helping organizations across the globe?

If so, we have just the job for you. Join F5’s team of Network Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment.

So, if you’ve got a curiosity to learn new technologies, a passion for troubleshooting and a desire to work with innovative technology solutions, we'd love to hear from you.

Working as one of our team opens lots of career development opportunities and unlocks a multitude of domains to specialize in.

Your day-to-day activities will include:

• Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
• Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.
• Providing F5 customers and partners with a consistently high-quality support experience.
• Working with our tier three engineering services team to overcome technical challenges.
• Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
• Writing and updating solution articles to share technical expertise internally and externally
• Handling multiple cases and prioritizing tasks based on customer and business needs.
• Following standards-based processes (as defined in our Quality Management System).
• Continuing your own professional development through participating in ongoing training on our products and related technologies.

The following experience and skills will help you succeed as a Support Engineer at F5:

• Customer support experience with enterprise-level corporate customers in production environments.
• Hands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware.
• Solid grasp of TCP/IP protocols and the OSI model.
• Understanding packet captures using Wireshark
• Knowledge of DNS and HTTP protocol in detail.
• Understating of SSL/TLS handshake
• Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.).
• Ability to read, write and speak English fluently, including technical concepts and terminology.
• Able to communicate technical information to customers with varying levels of technical knowledge.
• Good analytical problem-solving abilities.

The following skills are nice to have but if you don’t have them, F5 will be happy to help you learn those in time :

• Fluency in other languages.
• Experience with F5 technologies

We’d love to hear from you!

Like the sound of life at F5? Get in touch - apply!

Our Culture

Watch this video from our CEO to learn more.

Additional details on our culture can be found here:

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.