Network Support Engineer

Brilliant Computers; Morden; On-site; GBP 42,000 - 60,000; Full time

Job summary

Brilliant Computers is seeking an experienced IT/Field Support professional to deliver VIP-level on-site assistance across multiple sites. You will support meeting rooms, printers, mobile devices, and digital media players, ensuring high service levels and minimal downtime for senior leaders.

You will engage with executives and the Network team on connectivity, security, and hardware refresh programs, handle incident response, and provide occasional out-of-hours support to maintain business

Qualifications

• 5+ years IT/Field Support experience.
• Strong Windows and Microsoft 365 support skills.
• Experience with VIP/Executive users.
• Good network troubleshooting knowledge.
• Experience supporting meeting rooms, printers and mobile devices.
• Strong communication and stakeholder-management skills.
• Ability to work independently and handle high-priority incidents.
• Professional and customer-focused approach.

Responsibilities

• Provide meeting room and event support for senior leadership teams.
• Hypercare support for CEO and EXCO users.
• Coordinate printer refresh programs and third-party suppliers.
• Engage with senior managers for operations and tech refresh programs.
• Set up and deliver mobile devices to end users.
• Support Digital Media Players across sites with installation and troubleshooting.
• Assist with high-visibility facilities and network upgrade programs.
• Incident response and site connectivity troubleshooting with Network team.
• Provide out-of-hours support to maintain business continuity.
• Advanced troubleshooting beyond standard L2 support.

Skills

VIP/Executive support

Windows support

Microsoft 365

Network troubleshooting

On-site support

Stakeholder management

Incident response

Job description

Job Description

Scope of Support

• Meeting room and event support for senior leadership teams
  
• Hypercare support for CEO and EXCO users
  
• Printer refresh programs, replacement activities, and coordination with third-party suppliers
  
• Direct engagement with senior managers for building operations and technology refresh programs
  
• Mobile device setup, configuration, and delivery to end users
  
• Digital Media Player support across sites, including installation, break-fix, and onsite troubleshooting
  
• Support for high-visibility facilities and infrastructure activities, including network hardware upgrade programs
  
• Incident response and site connectivity troubleshooting, working closely with the Network team
  
• Ability to provide out-of-hours support to maintain business continuity when required
  
• Advanced troubleshooting activities beyond standard L2 support levels
  

Requirements

• 5+ years of IT/Field Support experience
  
• Strong Windows and Microsoft 365 support skills
  
• Experience with VIP/Executive users
  
• Good network troubleshooting knowledge
  
• Experience supporting meeting rooms, printers and mobile devices
  
• Strong communication and stakeholder-management skills
  
• Ability to work independently and handle high-priority incidents
  
• Professional and customer-focused approach
  

Requirements

Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team), such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.