Network Support Engineer

Brilliant Computers; Saint Helier; On-site; GBP 32,000 - 46,000; Full time

Job summary

Zohorecruit in St Helier, United Kingdom, is seeking an experienced IT/Field Support professional to deliver on-site helpdesk and operations support for VIP/executive users across sites. You will handle meeting rooms, printers, mobile devices, and network troubleshooting while coordinating with third-party suppliers.

The role requires 5+ years in IT support, strong Windows and Microsoft 365 skills, excellent communication, and the ability to work independently and respond to high-priority

Qualifications

• 5+ years of IT/field support experience.
• Strong Windows and Microsoft 365 troubleshooting and support.
• Experience supporting VIP/Executive users.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide on-site meeting room and event support for senior leadership.
• Hypercare support for CEO and EXCO users.
• Coordinate printer refresh programs and third-party suppliers.
• Engage with senior managers on building operations and technology refresh programs.
• Set up and deliver mobile devices to end users.
• Support Digital Media Players across sites and troubleshoot onsite.
• Assist with high-visibility facilities and network hardware upgrades.
• Respond to incidents and troubleshoot site connectivity with Network team.
• Occasional out-of-hours support to maintain business continuity.
• Perform advanced troubleshooting beyond standard L2 support levels.

Skills

VIP/Executive support

Windows support

Microsoft 365 support

Network troubleshooting

Meeting room support

Printers & mobile devices

Stakeholder management

Independent worker

Job description

St Helier, United Kingdom | Posted on 10/06/2026

• Meeting room and event support for senior leadership teams
  
• Hypercare support for CEO and EXCO users
  
• Printer refresh programs, replacement activities, and coordination with third-party suppliers
  
• Direct engagement with senior managers for building operations and technology refresh programs
  
• Mobile device setup, configuration, and delivery to end users
  
• Digital Media Player support across sites, including installation, break-fix, and onsite troubleshooting
  
• Support for high-visibility facilities and infrastructure activities, including network hardware upgrade programs
  
• Incident response and site connectivity troubleshooting, working closely with the Network team
  
• Ability to provide out-of-hours support to maintain business continuity when required
  
• Advanced troubleshooting activities beyond standard L2 support levels
  

Requirements

Requirements:

• 5+ years of IT/Field Support experience
  
• Strong Windows and Microsoft 365 support skills
  
• Experience with VIP/Executive users
  
• Good network troubleshooting knowledge
  
• Experience supporting meeting rooms, printers and mobile devices
  
• Strong communication and stakeholder-management skills
  
• Ability to work independently and handle high-priority incidents
  
• Professional and customer-focused approach