Network Services Operational Compliance Manager

NatWest Group; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

NatWest Group in London is seeking a Network Services Operational Compliance Manager to help shape the bank's future through innovation and robust production management of infrastructure platforms. You’ll ensure operational health, drive platform stability, and deliver value for customers while aligning with risk, control, and governance processes.

This role emphasizes collaboration across teams in Agile/DevOps environments and strong communication with stakeholders.

Qualifications

• Knowledge of platform tech, service management and risk controls.
• Experience delivering in Agile/DevOps environments.
• Strong communication to management and stakeholders.
• Cradle-to-grave management of contracts and escalations.
• Understanding of financial governance processes.

Responsibilities

• Deliver a robust production management service for infrastructure platforms.
• Maintain platform stability, performance and service quality.
• Drive team activities to align with roadmaps and stakeholder priorities.
• Champion continual improvement and timely feature requests.
• Articulate business value and ensure customer outcomes.

Skills

Technical knowledge

Agile/DevOps

Communication skills

Stakeholder management

Customer outcomes

Tools

ServiceNow

Oracle

Contract Lifecycle Tool

Job description

Join us as a Network Services Operational Compliance Manager

• We're looking for a Network Services Operational Compliance Manager to join us in shaping our bank of the future through innovation and technological advancement
• You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• With a broad spectrum of technology at your fingertips,you'll help toput the bank at the forefront of innovation by simplifying our services and creating the best experience possible

What you'll do

As a Network Services Operational Compliance Manager, you’ll be assisting with delivering a robust production management service for relevant infrastructure platforms. You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Day-to-day, you’ll be:

• Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
• Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities

The skills you'll need

Innovation and customer experiencesit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. Knowledge of ServiceNow, Contract Lifecycle Tool and Oracle is required.

You'll also bring:

• Technical knowledge, including platform, technology, products and domains
• An understanding of operational principles across Network Services
• Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
• Good collaboration and stakeholder management skills
• A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration
• Enhanced Supplier and Contract Management skills, cradle to grave management of contracts, suppliers and escalations
• In depth knowledge/experience of administering of Financial Governance processes