Network Service Technician

Thames Water; Swindon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van provided

Job summary

Thames Water is seeking a Network Service Technician to join on a full-time, permanent basis. Based at Highworth and travelling between Thames Valley sites, you will resolve customer network issues and support projects to minimise disruption. Expect 38 hours per week with rota and a company van.

The role requires a full UK driving licence, strong customer service, and hands-on capability. Starting salary is £29,000 with a broader benefits scheme and pension.

Qualifications

• Full UK licence is required as staff travel between sites.
• Excellent customer service and communication skills are essential.
• Enthusiastic, can-do attitude for field tasks.
• Ability to complete hands-on tasks independently to a high standard.
• Strong IT skills for reporting and systems use.
• Basic knowledge of domestic plumbing or water mains/leakage is desirable.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints at homes or workplaces.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health and safety procedures and water quality standards.

Skills

UK driving licence

Customer service

Communication skills

Can-do attitude

Hands-on work

IT skills

Plumbing knowledge (desirable)

Tools

IT skills

Job description

We are looking for a Network Service Technician to join Thames Water on a full-time, permanent basis.

This is an exciting, varied, customer-facing role where, day-to-day, you will resolve customer network challenges to ensure minimal disruption to customer supply. You will support a variety of projects, ensuring the best service is given to our customers, helping with everything from pressure issues to emergency repairs.

Base Location: Highworth – SN6 7NA, travel to other Thames Valley sites required

Hours: 38 hours per week, plus rota (1 in 8 late shifts & standby rota)

What you will be doing as a Network Service Technician

• Operating and isolating water mains for planned or emergency works
• Owning and resolving customer queries and complaints at their homes or places of work
• Supporting project work and leakage detection activities
• Investigating and resolving network performance issues
• Ensuring compliance with health and safety procedures and water quality standards

The essential criteria to help you succeed in this role are:

• Full UK licence as travelling between sites will be required; a company van will be provided
• Excellent customer service and communication skills
• An enthusiastic, can-do attitude
• Confidence at completing hands-on tasks independently to the best of your ability
• Strong IT skills
• Basic knowledge of domestic plumbing or water mains/leakage would be desirable

What’s in it for you?

• Starting salary of £29,000 per annum plus additional standby payments
• Annual Leave – 24 days holiday per year, increasing to 28 days, and a wider benefits scheme
• Company van provided
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.