Network Engineer

idibu; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary up to £35,000 + overtime and a

Van and fuel card

24 days holiday increasing with tenure

WeCare health and wellbeing services

Benefits on Tap discounts

Generous parental leave options

Job summary

Thames Water is seeking a Network Engineer for Beckton. This field-based role requires travel within the area with no prior experience necessary as training is provided. You will support customers, protect the environment, and supervise contractors on-site to ensure safety and efficiency.

The position offers a structured 38-hour week plus standby duties, a salary up to £35,000, and a comprehensive benefits package including holiday entitlement and wellbeing services.

Qualifications

• Be a self-motivated person who can immerse themselves in the team around them; be disciplined, eager to learn, and have a can-do attitude.
• Excellent communication and interpersonal skills for dealing with customers and contractors.
• Basic IT skills are preferable and a full UK driving licence is essential.

Responsibilities

• Oversee day-to-day operation of the sewer/wastewater network, including resolving collapses, blockages, flooding, and pollution impacts.
• Take ownership of customer issues; respond to queries and complaints and resolve issues.
• Ensure compliance with regulations and standards during repairs; provide information for risk assessments and safety.
• Attend meetings with customers, councils, and the Environment Agency to discuss support strategies.
• Supervise contractors to ensure safety and adherence to company policies; participate in a rolling 6-week shift pattern with standby duties.

Skills

Communication skills

Interpersonal skills

Basic IT skills

Job description

We currently have a fantastic opportunity to join our Wastewater network team as a Network Engineer at Beckton. This role will be field-based, and you will be expected to work and travel within the area. No experience is required, just willingness to learn. Training will be provided.

As the successful candidate, your role will be supporting our customers and protecting the environment.

You will be overseeing our contractors and ensuring they are working safely and efficiently. Working alongside them to resolve defects on our sewer network.

This role provides an interesting working environment as no one day or one job is the same. You will liaise with the Environment Agency, councils, and customers. This role will suit someone self-motivated, has strong interpersonal skills, and enjoys the responsibility of making quick, accurate assessments and decisions whilst on site. You will form part of an extremely supportive and trusting team.

Base Location: Beckton - IG11 0AD

Working Pattern or hours: 38 hours per week plus inclusion onto a standby rota for which you will receive additional payment.

What you’ll be doing as The Network Engineer

• The day-to-day operation of the waste network includes resolution of sewer collapses, blockages, flooding to customers’ homes, and pollution to watercourses.
• Taking personal ownership of customer issues, i.e. responding to queries, complaints, and resolving issues.
• Ensuring compliance with all relevant regulations and standards during repairs.
• Acting as local network expert providing information for risk assessments and sharing information regarding network risks and other health and safety issues.
• Attending meetings with customers, councils, and the Environment Agency to discuss how best our business can support them.
• Providing critical on-site information to support the wider Operations team.
• Supervising contractors to ensure that they are working safely and adhering to company policies & procedures.
• Performing a rolling 6-week shift pattern, with participation in an out-of-hours standby rota once every six weeks.

What you should bring to the role

• Be a self-motivated person who can immerse themselves in the team around them; you need to be very disciplined, have the desire to learn from those around you, and have a can-do attitude. This role can be demanding at times but very rewarding too.
• We are looking for someone with enthusiasm and a willingness to learn.
• As you will be spending your time dealing with customers and contractors, you need to have excellent communication and interpersonal skills.
• Teamwork – We are one team, and our end goals are the same.
• A strong emphasis on and passion for great customer service.
• Knowledge and awareness of health and safety standards.
• Basic IT skills are preferable.
• Due to the nature of the role, a full UK driving licence is essential.

What’s in it for you?

• Offering a salary up to £35,000 per annum depending on skills and experience + overtime and a van and a fuel card.
• 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Performance-related pay plan directly linked to company performance measures and targets.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.