Network Service Technician

Thames Water; Godalming; On-site; GBP 28,000 - 35,000; Full time

Job summary

Thames Water is seeking a Network Service Technician to tackle network issues and ensure customer satisfaction. Based in Godalming, you will manage mains operations, handle customer complaints, and ensure compliance with water quality standards. Ideal candidates will possess a clean driving license and customer service experience, with relevant training provided.

Benefits

Company van provided

24 days annual leave increasing to 28

Contributory pension up to 12%

Full training provided

Annual medical assessments

Qualifications

• Clean UK driving license with willingness to drive.
• Experience in plumbing or water mains/leakage preferred but training provided.

Responsibilities

• Operate the mains network and control burst mains.
• Investigate the clean water network for pressure and leakage issues.
• Respond to customer queries and resolve complaints.

Skills

Customer service experience

Time management

IT skills

Education

NVQ Level 2 / City & Guilds / GCSE or equivalent

Job description

We have an exciting opportunity for a Network Service Technician to join our team at Thames Water. This is a customer-facing role where you will resolve network challenges to ensure minimal disruption to customer supply.

Responsibilities

1. Operate the mains network, control burst mains, and ensure mains are isolated for planned work, emergency repairs, and maintenance.
2. Take ownership of customer issues, respond to queries and complaints, and resolve issues.
3. Ensure water quality compliance during repairs.
4. Act as a local network expert for isolation and rezoning, providing information for risk assessments and sharing network risk information and safety issues.
5. Investigate the clean water network to resolve issues like high or low pressure, leakage, metering queries, and loss of supply.
6. Work in compliance with company procedures, including health & safety and streetworks legislation.

Location and Working Pattern

Base Location: Godalming - Guildford - GU7 1UP, covering the Thames Valley area during shifts.

Working Pattern: 38 hours, including 1 in 8 late shifts and 1 in 8 standby rota.

Requirements

• A clean UK driving license and willingness to drive between jobs.

Ideal Candidate Profile

• Customer service experience in a dynamic environment.
• Full UK driving license.
• Experience in plumbing or water mains/leakage preferred but full training provided.
• NVQ Level 2 / City & Guilds / GCSE or equivalent desirable.
• IT skills for communication via portable devices.
• Excellent customer service, time management, and a positive attitude.

Benefits

• Salary from £28,000 per annum, depending on experience.
• Company van, fuel card, PPE, and tools provided.
• Full training.
• Annual leave: 24 days increasing to 28 with service, plus bank holidays.
• Contributory pension up to 12%.
• Annual medical assessments.
• Additional benefits through our benefits hub.

About Us

Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers daily. We are committed to building a sustainable future and supporting our communities and the environment.

Our Culture and Opportunities

We offer a diverse, inclusive workplace with opportunities for career growth, flexible working, and excellent benefits. We welcome applications from all backgrounds and provide support throughout the recruitment process.

Join us to make a difference and help protect water resources for future generations.

Note

We may close the application process early due to high volume of applications. We encourage early applications to avoid missing out.