Network Service Analytics Lead (Hybrid)

Co-op; Manchester; Hybride; GBP 43 000 - 53 000; Plein temps

Avantages offerts par ce poste

Annual bonus

28 days holiday (32 with service)

Pension contributions up to 10%

Onsite gym access

30% discount on Co-op products

24/7 colleague support service

Résumé du poste

Co-op Lead Service Analyst – Networks in Manchester coordinates network service health and performance. You’ll use data insights to improve reliability across switches, DNS, DHCP and load balancing, while managing suppliers and governance to control costs.

You’ll work in a hybrid setting with workshops, team meetings, and events, contributing to continuous improvement and resilient services for colleagues and customers alike.

Qualifications

• Experience in IT Service Management and 3rd party telecoms delivery.
• Knowledge of IP addressing, switching and routing and firewalling principles.
• Experience analysing data to identify trends, risks and opportunities.
• Strong analytical and problem-solving abilities with clear insights.
• Experience producing reports or dashboards for stakeholders.
• Strong communication and stakeholder management across teams.
• Proficient with Excel, PowerPoint, Power BI and related Microsoft applications.

Responsabilités

• Analyse service performance data to identify trends and improvement opportunities.
• Support incident, problem and change management with data-driven insights.
• Produce and maintain service reporting, dashboards and performance insights.
• Collaborate with Service Managers, technical teams and suppliers to improve performance.
• Monitor supplier performance against contractual commitments and reports.
• Support readiness and transition activities for new services and changes.
• Ensure accurate service records, documentation and knowledge base.

Connaissances

ITSM

Networking basics

Data analysis

Analytical thinking

Dashboards

Stakeholder management

Outils

Excel

PowerPoint

Power BI

Co-Pilot

Description du poste

Co-op Lead Service Analyst – Networks in Manchester coordinates network service health and performance. You’ll use data insights to improve reliability across switches, DNS, DHCP and load balancing, while managing suppliers and governance to control costs.

You’ll work in a hybrid setting with workshops, team meetings, and events, contributing to continuous improvement and resilient services for colleagues and customers alike.