Lead Service Analyst – Food Stores & Membership (Hybrid)

Co-op; Manchester; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday (rising to 32 with‑ten

Employer pension contributions up to 準

Onsite gym access

Product discount 30%

Pay stream – early access to pay

Virtual healthcare

24/7 support service

Training and development

Cycle-to-work scheme

Job summary

Co‑op is seeking a Lead Service Analyst for Food Stores & Membership in Manchester. You will lead analytics across critical technology services, monitor health, and drive improvements using data and insights. The role blends home and office work, with occasional on‑call duties to support services and events.

You’ll partner with Service Managers, engineers and suppliers to ensure stability, resilience and value for colleagues, members and customers.

Qualifications

• Experience in ITIL or similar service management frameworks.
• Ability to turn data into actionable insights to improve service performance.

Responsibilities

• Analyse service performance data to identify trends, risks and opportunities for improvement.
• Support and coordinate incident, problem and change management activities with evidence.
• Produce and maintain service reporting, dashboards and performance insights.
• Collaborate with Service Managers, engineers and suppliers to boost service performance.
• Support operational readiness and service transition for new services and changes.
• Maintain accurate service records and knowledge base information.
• Identify operational risks and ensure they are visible and managed.
• Assist in improving service management processes and tooling.

Skills

ITIL knowledge

IT Service Management

Service Operations

Service Delivery

Data analysis

Trend analysis

Analytical thinking

Problem solving

Reports & dashboards

Stakeholder management

Communication skills

Job description

Co‑op is seeking a Lead Service Analyst for Food Stores & Membership in Manchester. You will lead analytics across critical technology services, monitor health, and drive improvements using data and insights. The role blends home and office work, with occasional on‑call duties to support services and events.

You’ll partner with Service Managers, engineers and suppliers to ensure stability, resilience and value for colleagues, members and customers.