Smart Supervisor
Portsmouth Water
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Benefits offered by this job
Job summary
Portsmouth Water is seeking a Smart Supervisor to support the Smart Metering Programme on site, ensuring safety, quality and KPI delivery across our region. You will work with planners, engineers and customers, including landowners and highway authorities, to keep services running smoothly.
You will lead field QA activities, audit works, support CDM compliance and risk management, and collaborate with Water Quality, GIS and other teams.
Qualifications
- Full UK driving license required.
- Water Networks knowledge required.
- Competency in basic computer skills.
- Good understanding of English and Maths.
- Strong communication skills required.
- Proactive attitude to delivering excellent customer service.
- Higher education certificate required.
- Experience supervising infrastructure works on Water Network.
- NRSWA, IOSH Managing Safely and EUSR Water Hygiene certifications.
Responsibilities
- Support the Quality Assurance Function with field-based activities to understand root cause and quality rectification.
- Audit works completed on site and support the Programme Manager with commercial due diligence.
- Support the QHSE Supervisor with auditing operatives for Health, safety and wellbeing including competency accreditation and risk assessment compliance.
- Ensure risks are managed proactively and in accordance with CDM regulations.
- Assist in the preparation of works information as required.
- Meet Local Highways teams for forward planning and collaboration opportunities.
- Liaise with contractors to assess KPI performance and log for audit.
- Respond to live customer complaints to ensure fast resolution by the Smart delivery team.
- Meet customers and secure access to private land under Water Industry Act.
- Undertake non-complex shutdowns on the network and address Water Quality issues.
- Audit construction for specification compliance and provide technical support.
- Collect and manage audit/performance data and keep systems updated.
- Ensure field-based processes are adhered to and minimize disruption to water supplies.
- Escalate site conditions impacting ecology/biodiversity.
Skills
Education
Job description
We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
As a Smart Supervisor, you will play a key role in the field-based delivery of our Smart Metering Programme, helping to ensure work is completed safely, efficiently, and to the highest quality standards. You will be out on site supporting day-to-day operations, carrying out proactive checks across quality, health & safety, environment, and assurance, and making sure we meet our contractual KPIs and SLAs.
Working at the heart of a busy programme, you will collaborate with a wide range of teams from planners, engineers and quantity surveyors to colleagues across Networks, Water Quality, GIS, Finance, Developer Services and Customer Services. You will also be a visible and trusted presence for customers, parish councils, landowners and highway authorities, helping us deliver a smooth, well-coordinated service across our region.
- Supporting the Quality Assurance Function with field-based activities to understand root cause and quality rectification.
- Audit works completed on site and support the decision-making of the Programme Manager relating to commercial due diligence.
- Support the QHSE Supervisor with auditing of operatives for Health safety and wellbeing including competency accreditation and Risk assessment compliance.
- Ensure risks are managed proactively and in accordance with CDM regulations
- Assist in the preparation of works information as and when required.
- Meet Local Highways teams for forward planning and potential collaboration opportunities.
- Liaise with contractor to assess KPI performance and log for audit.
- Respond and investigate 'live' customer complaints to ensure fast customer issue resolution via despatch by the Smart delivery team.
- Meet customers and agree access to private land, issue agreements under Water Industry Act
- Undertake non-complex shuts on the network and liaise with Water Quality team to address any other WQ issues.
- Audit construction for specification compliance and provide technical support.
- Collection and management of audit and performance data and keep systems updated.
- Ensure that field-based operational processes and procedures are adhered to, and all works are executed minimise disruption to water supplies.
- Escalate any site conditions with an impact on ecology and/or biodiversity
- Full UK driving license.
- Demonstrate a strong understanding of Water Networks.
- Competency in basic computer skills.
- A good understanding of English and Maths.
- Strong communication skills.
- A proactive attitude to delivering excellent customer service.
- A higher education certificate
- Experience of supervising Infrastructure works associated with Water Network
- NRSWA (New Roads and Street Works Act)
- IOSH Managing Safely
- EUSR Water Hygiene
If you are successful for the role, you will be required to undergo Baseline Personnel Security Standard (BPSS) pre-employment checks that will include a basic disclosure check. Depending on the role, you may also be required to go through the national security vetting process for either a CTC or SC clearance check. Any offer of employment is conditional upon completion and receipt of satisfactory checks.
Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out.
Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.
Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we'll usually be in touch within 4 weeks of receiving it.
Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.
We'll help secure your future with a generous pension scheme, contributing up to 15% because your tomorrow matters as much as your today.
You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance because when we succeed together, you should benefit too.
Whether you're welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.
All expenses covered summer and winter social events
Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.
Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like:
- Electric Vehicle Scheme (after 1 year)
- Cycle to Work Scheme
- Health Cash Plan and so much more!
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