Administrator

South West Water; Exeter; On-site; GBP 23,000 - 32,000; Full time

Job summary

South West Water is seeking an Administrator within Wastewater Services to provide comprehensive administrative support to operational teams, manage procurement processes, maintain records, and help deliver day-to-day activities.

You will raise and manage purchase orders, process GRNs, coordinate site supplies and PPE, produce routine reports, and support internal and external stakeholders with accurate, timely information and great customer service.

Qualifications

• Experience working in a busy administrative environment.
• Ability to manage competing priorities and meet deadlines.
• Capable of working independently and as part of a team.
• Demonstrates excellent customer service.
• Builds strong working relationships with colleagues and stakeholders.
• Strong organisational skills and attention to detail.
• Comfortable using Microsoft Office and business systems.

Responsibilities

• Raise and manage purchase orders for suppliers and contractors
• Process Goods Received Notes (GRNs) and resolve invoice queries
• Manage chemical ordering and stock administration activities
• Coordinate skip exchanges and ordering of site supplies
• Administer annual work orders for PPE and tools
• Maintain standby rotas and workforce records
• Support the management and upkeep of operational systems and databases
• Review and amend labour hour records where required
• Maintain accurate and compliant administrative records
• Produce routine and ad-hoc reports for operational teams
• Provide efficient support to internal and external stakeholders

Skills

Administrative experience

Time management

Team player

Customer service

Relationship building

Attention to detail

MS Office

Tools

MS Office

Business systems

Job description

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Are you an organised and proactive administrator who enjoys working in a fast-paced environment? We're looking for an Administrator to join our Wastewater Services team, providing vital support that helps keep essential services running efficiently for our customers and communities. This is an excellent opportunity for someone with strong administrative skills, attention to detail, and a passion for delivering excellent customer service.

About The Role

As an Administrator within Wastewater Services, you'll provide comprehensive administrative support to operational teams, ensuring the smooth delivery of day-to-day activities. You'll play a key role in procurement processes, managing work orders, maintaining records, supporting reporting requirements, and helping the team meet operational and service level targets. No direct management responsibility is required, but you'll work closely with a variety of internal and external stakeholders across the business.

What You'll Be Doing

• Raise and manage purchase orders for suppliers and contractors
• Process Goods Received Notes (GRNs) and resolve invoice queries
• Manage chemical ordering and stock administration activities
• Coordinate skip exchanges and ordering of site supplies
• Administer annual work orders for PPE and tools
• Maintain standby rotas and workforce records
• Support the management and upkeep of operational systems and databases
• Review and amend labour hour records where required
• Maintain accurate and compliant administrative records
• Produce routine and ad-hoc reports for operational teams
• Provide efficient support to internal and external stakeholders

What We're Looking For

You'll be someone who:

• Has experience working in a busy administrative environment
• Can effectively manage competing priorities and meet deadlines
• Works well independently and as part of a team
• Delivers excellent customer service
• Builds strong working relationships with colleagues and stakeholders
• Has strong organisational skills and attention to detail
• Is comfortable using Microsoft Office and business systems

Why Join Us?

You’ll be joining a team that plays a critical role in delivering essential services to customers every day. You'll have the opportunity to develop your skills, work alongside experienced professionals, and contribute to a culture that values teamwork, safety, and continuous improvement.

• Generous holiday allowance + bank holidays
• Discretionary bonus
• Competitive contributory pension
• Share-save scheme
• Health benefits & wellbeing support programmes
• Group discounts
• Cycle to Work scheme
• Financial support services
• Development and training opportunities … and much more!

Closing Date: 21st September 2026

We may close this vacancy early if we receive a high volume of applications.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

• Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
• Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future - Embrace change. Drive Progress. Own the challenge.