Network Operations Supervisor

Connect Plus Services; Dartford, South Mimms, Leatherhead; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Join a leading company as a Network Operations Supervisor on the M25, overseeing operations and leading dedicated teams to ensure safety and efficiency. This role offers a unique opportunity for career growth with stability on a critical infrastructure project, utilizing your leadership skills and proactive mindset.

Qualifications

• Proven leadership skills with ability to motivate and manage teams effectively.
• Clear, confident communication to build strong relationships.
• Customer-first mindset focused on service excellence.

Responsibilities

• Lead and support teams of ISU, ERT, and Recovery Operatives.
• Ensure every shift runs safely and smoothly, overseeing delivery of works.
• Conduct daily briefings and debriefings to set clear expectations.

Skills

Leadership

Problem-solving

Communication

Team Management

Customer Service Focus

Education

SMSTS or SSSTS certification

Experience in highways maintenance

Full UK driving licence

Job description

Join us as a Network Operations Supervisor on the iconic M25 – a project with 15 years still to run, offering you not just a job, but long-term career stability, growth, and the chance to be part of something truly meaningful.

This is a role full of purpose and impact. You’ll lead a team of dedicated operatives – from ISU and ERT to Recovery teams – ensuring the safe and seamless operation of one of the UK’s busiest motorways. You’ll be at the forefront of incident management as Bronze Command, championing safety, efficiency, and continuous improvement every step of the way.

Whether it’s problem-solving in real time, overseeing inspection regimes, or motivating your team to deliver excellence, every day will bring new challenges and opportunities to develop.

Based at one of our CPS offices or depots, with regular travel across the M25 network, this role offers the excitement of operational leadership with the reassurance of long-term stability in a project that keeps the country moving.

What You’ll Be Doing

As a Network Operations Supervisor, you’ll play a pivotal role in ensuring the safety, efficiency, and smooth running of one of the UK’s most critical road networks. Leading a diverse and dedicated team, you’ll be hands-on in guiding daily operations while creating a positive, inclusive culture where everyone feels empowered to thrive.

You’ll be:

Leading and supporting teams of ISU, ERT, and Recovery Operatives, ensuring every shift runs safely and smoothly.

Overseeing the delivery of planned and reactive works, making sure everything is completed to a high standard and on time.

Carrying out key operational checks such as safety tours, gate stops, and litter surveys.

Coordinating resources effectively and updating systems to ensure transparent and accurate records of all activities.

Conducting daily briefings and debriefings that set clear expectations, highlight safety, and capture learning for continuous improvement.

Supporting vehicle checks and ensuring fleet safety and compliance with company procedures.

Attending incidents as Bronze Command, helping keep the network running safely and efficiently.

Taking part in the Winter Service rota and stepping in for the Depot Manager when required.

Managing rotas, absences, and performance, including leading appraisals and developmental conversations.

Promoting an environment of learning and growth, where team members are supported to develop and succeed.

Driving innovation by encouraging fresh ideas and ways to enhance how we work.

Contributing to environmental goals by supporting sustainable working practices in all activities.

Facilitating regular communication and delivering toolbox talks to keep the team informed, safe, and aligned.

Who We’re Looking For – Key Requirements

We’re looking for a proactive and people-focused leader who brings out the best in others and takes pride in delivering high-quality work. You’ll ideally bring:

SMSTS or SSSTS certification

Experience in highways maintenance or similar operational environments

Proven leadership skills with the ability to motivate and manage teams effectively

Clear, confident communication and the ability to build strong relationships

A customer-first mindset with a focus on service excellence

A full UK driving licence

We welcome candidates from all backgrounds and encourage those with transferable experience and a passion for making a difference to app

Working Arrangements
The role follows a 4-on, 4-off shift pattern, rotating equally between 4 day
shifts and 4 night shifts.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

About us

CPS is a joint venture between Balfour Beatty, Atkins, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

• Inspiring : Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
• Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.
• Challenging : seeks and advocates improvements to add value and drive continuous performance.
• Challengeable : Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
• Influencing : Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

Location:

This is a hybrid role designed to fully maximize team collaboration on the project, we offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to [e-mail]