Network Operations Engineer - London

Accenture; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Accenture in Portsmouth is seeking a Network Operations Engineer to plan, design and support LAN/WAN networks. The role requires hands-on troubleshooting of network hardware and software, and active participation in knowledge sharing and incident response.

The successful candidate will contribute to monitoring, optimization, and the delivery of projects within an onsite service centre, including on-call duties and shift coverage.

Qualifications

• 5 years UK address history required.
• Experience planning, designing and developing LAN and WAN networks.
• Proficient in troubleshooting network hardware and software issues.
• Familiar with network monitoring and optimization techniques.
• Ability to influence technical plans and provide guidance to others.
• Strong customer service orientation.
• Experienced in using ticket management tools and documenting cases.

Responsibilities

• Plan and execute in-depth technical activities.
• Influence the direction of activities and provide technical insight to others.
• Investigate and help resolve issues on customers' network and IT environment using standardized troubleshooting methods.
• Manage network support cases to enable fast resolution that exceeds customer expectations.
• Ensure accurate recording of all cases using the ticketing tool and close them within agreed timeframes.
• Use the central knowledge repository to share information and enable best practices.
• Support and take ownership of ad-hoc projects to develop the capabilities of the service centre.
• Contribute to knowledge sharing via emails and how-to guides.
• Participate in the on-call and shift rota as this is an onsite delivery-based role.

Skills

LAN/WAN design

Troubleshooting

Customer service

On-call support

Tools

Ticketing tools

Network monitoring

Job description

Salary: £50,000 - 75,000 per year

Requirements:

• British national only
• 5 years continuous UK address history at the point of application
• Experience in planning, designing, and developing LAN and WAN networks
• Proficient in troubleshooting network hardware and software issues
• Familiarity with network monitoring and optimization techniques
• Ability to influence technical plans and provide guidance to others
• Strong customer service orientation
• Experienced in using ticket management tools and documenting cases

Responsibilities:

• Plan and execute in-depth technical activities
• Influence the direction of activities/plans and provide technical insight and guidance to others
• Investigate and help resolve issues on customers network and IT environment using agreed troubleshooting methodologies
• Manage network support cases to enable fast resolution that exceeds our customers expectations
• Ensure accurate recording of all cases using the companys ticket management tool and close them within agreed timeframes
• Use the central document repository to ensure knowledge sharing across the team and enable best practices
• Support and take ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre
• Contribute to knowledge sharing via communications (emails, how-to guides, etc.) and participation in team meetings
• Participate in the on-call and shift rota as this is an onsite delivery-based role

Technologies:

• Hardware
• Support
• LAN
• Network
• Security

More:

We are Accenture, a leading global professional services company that offers a broad range of services in strategy, consulting, interactive, technology, and operations. Located in Portsmouth, our culture of innovation and diverse skill sets allows us to tackle various business challenges effectively. We highly value inclusion and diversity, supporting our people holistically, and are recognized annually for our outstanding commitment to these principles. Our Network Operations Engineers play a crucial role in ensuring the stability and integrity of our Client Network and infrastructure. Join us to be part of a national team providing exceptional support to the Accenture Aero & Defence Space client.

last updated 36 week of 2026