Network Ops Engineer

Accenture; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading global professional services company is seeking a Network Operations Engineer to ensure stable network operations and support for the Client Network. This role involves planning, design, and optimization of LAN and WAN services while also managing network issues and delivering quality service aligned with client expectations. Ideal candidates will have a robust background in information security, Cisco networking technologies, and incident management. A driving license and ITIL qualification are also preferable.

Qualifications

• Experience within information security/technology focused on networking.
• Proven experience in incident management, service request management and problem solving.
• Ability to communicate effectively and build relationships to understand client requirements.
• Proven incident and service request management experience with problem solving.
• Experience using ticketing systems and monitoring/management tools.
• Able to communicate effectively and build client relationships.
• Ability to deliver against deadlines and meet SLA targets.
• Ability to take ownership of issues or tasks through to completion.
• ITIL qualification desirable; Palo Alto/Checkpoint experience; Firewall orchestration.

Responsibilities

• Plan and execute in depth technical activity.
• Investigate and help resolve issues on customer’s network and IT environment.
• Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
• Manage network support cases to enable fast resolution exceeding expectations.
• Record cases accurately in the ticketing tool and close within SLAs.
• Share knowledge via central repository and lead knowledge base updates.
• Support and own ad-hoc projects to enhance the Ideal Service Centre.
• Contribute to team meetings and knowledge sharing.
• Participate in on‑call and shift rota; onsite delivery-based role.

Skills

5-year UK address history

Networking security

Incident management

Ticketing systems

Communication skills

Deadline adherence

Ownership

Tools

Cisco switches

Cisco wireless

ASA firewall

ISE

CCNP/CCNA

Palo Alto

Checkpoint

Firewall orchestration

Job description

Location: Portsmouth (On Site)
Competitive Salary & Package (Dependent on Experience)
Career Level: Associate Manager (CL8)

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. This role requires British national only.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client.

The Network Engineer’s role is to ensure the stability and integrity of in‑house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.

Key Responsibilities

• Plan and execute in depth technical activity.
• Influencing the direction of activities/plans and providing technical insight and guidance to others.
• Investigate and help resolve issues on customer’s network and IT environment using agreed troubleshooting methodologies.
• Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
• Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
• Using the central document repository, to ensure knowledge sharing across the team and enable best practice.
• Supporting and taking ownership of ad‑hoc projects to develop the capabilities of the Ideal Service Centre.
• Supporting wider team with knowledge share, via knowledge base communications (emails, how‑to guides etc.) and contribution at team meetings.
• Participation in the on‑call and shift rota, this is an onsite delivery‑based role.

Skills & Experience

• Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.
• Experience within information security/technology focused on networking.
• Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
• Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
• Proven experience in incident management, service request management and problem solving.
• Experience of using ticketing systems and use of monitoring and management tools.
• Ability to communicate effectively and build relationships to understand client requirements.
• Ability to deliver against deadlines and agreed SLA targets.
• Ability to take ownership of an issue or task and see it through to completion.

Set yourself apart

• ITIL qualification desirable.
• Full clean driving license is preferable.
• Palo Alto experience
• Checkpoint experience
• Firewall Orchestration