Network Operations Engineer (Level 2)

Deutsche Bank AG; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Non-contributory pension

30 days holiday

Life Assurance

Private Healthcare

Retail Discounts

Bike4Work

Gym benefits

Volunteering leave

Job summary

Deutsche Bank in London is seeking a Network Operations Engineer (Level 2) to join Global Network Services. You will monitor, troubleshoot, and restore critical network services across the bank's global infrastructure, working with Level 3 engineers, vendors, and engineering teams to resolve complex issues.

As a Level 2 engineer, you will contribute to incident, change, and problem management, execute approved changes, and maintain documentation while developing deeper expertise across routing,

Qualifications

• Enterprise network operations or infrastructure support experience.
• Working knowledge of IP networking, routing, switching, VLANs, firewalls, load balancing, DNS, and DHCP.
• Experience troubleshooting network incidents using monitoring platforms, logs, packet captures, and diagnostic tools.
• Understanding of ITIL-aligned Incident, Problem, and Change Management practices.
• Strong communication skills with the ability to work effectively across technical and non-technical teams.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Responsibilities

• Monitor, support, and restore critical network services across Deutsche Bank's global infrastructure.
• Troubleshoot routing, switching, connectivity, DNS, load balancing, and network access issues.
• Execute approved operational changes, break-fix activities, and post-change validation tasks.
• Support Major Incident, Incident, Problem, and Change Management processes.
• Work with Level 3 engineers, engineering teams, and vendors to escalate and resolve complex technical issues.
• Maintain operational documentation, knowledge articles, and contribute to service improvement activities.

Skills

Enterprise network ops

IP networking

Routing

Switching

DNS

Firewalls

Load balancing

DHCP

ITIL processes

Communication skills

AI tools usage

Tools

Monitoring platforms

Packet capture tools

Job description

Job Description: Job Title Network Operations Engineer (Level 2) Location London Corporate Title Associate Deutsche Bank is seeking a Network Operations Engineer to join Global Network Services in London. As a Level 2 engineer, you will support the stability, availability, and performance of the bank's critical network services and infrastructure platforms. You will work closely with senior engineers, engineering teams, technology vendors, and global operations teams to restore service, support operational changes, and contribute to a resilient and well-controlled network environment. This role is ideal for a networking professional who enjoys hands-on troubleshooting, structured incident response, and developing deeper technical expertise across enterprise network technologies. You will operate across routing, switching, security, load balancing, Domain Name System (DNS) identity, and Software-Defined Networking related platforms, supporting service restoration, operational validation, and continuous improvement activities.

What we’ll offer you

• A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre.
• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
• Competitive salary and non-contributory pension.
• 30 days' holiday plus bank holidays, with the option to purchase additional days.
• Life Assurance and Private Healthcare for you and your family.
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year.

Your key responsibilities

• Monitor, support, and restore critical network services across Deutsche Bank's global infrastructure.
• Troubleshoot routing, switching, connectivity, DNS, load balancing, and network access issues.
• Execute approved operational changes, break-fix activities, and post-change validation tasks.
• Support Major Incident, Incident, Problem, and Change Management processes.
• Work with Level 3 engineers, engineering teams, and vendors to escalat**e** and resolve complex technical issues.
• Maintain operational documentation, knowledge articles, and contribute to service improvement activities.

Your skills and experience

• Enterprise network operations or infrastructure support experience.
• Working knowledge of IP networking, routing, switching, Virtual Local Area Networks, firewalls, load balancing, DNS, and Dynamic Host Configuration Protocol.
• Experience troubleshooting network incidents using monitoring platforms, logs, packet captures, and diagnostic tools.
• Understanding of ITIL-aligned Incident, Problem, and Change Management practices.
• Strong communication skills with the ability to work effectively across technical and non-technical teams.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we'll support you

• Training and development to help you excel in your career.
• Flexible working to assist you balance your personal priorities.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us

Deutsche Bank is the leading German bank with strong European roots and a global network.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on [e-mail] to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)