Data Centre Services - Global Service Operations & Governance Lead

Deutsche Bank AG; Greater London; On-site; GBP 180,000 - 250,000; Full time

Benefits offered by this job

Hybrid Working

Competitive Salary

Pension Plan

Private Healthcare

Life Assurance

Flexible Benefits

Volunteer Leave

Job summary

Deutsche Bank AG in London seeks a Senior Director to lead Data Centre Services within Global Service Operations & Governance. You will own day-to-day run operations, availability, performance and governance of live hosting environments globally, and mentor regional leads to harmonise processes.

You will engage with integration and transition teams, drive capacity planning, regulatory compliance, and OpEx management, while reinforcing TOM alignment and ESG initiatives across the bank's global

Qualifications

• Experience in global data centre operations within financial services.
• Experience in global operations directing large cross-regional teams.
• Transition management including facility integration/vendor insourcing.
• Strong knowledge of ITIL and regulatory/compliance frameworks such as GDPR/BaFin.

Responsibilities

• Own day-to-day run operations, availability, performance and governance of all live hosting environments globally.
• Mentor regional leads to harmonise processes and standards.
• Partner with Integration and Transition teams to transition from build to run.
• Establish governance for capacity, environmental controls, and regulatory compliance.
• Collaborate with Finance to manage OpEx and cost-efficiency.
• Act as escalation point for major incidents with rapid resolution.
• Drive TOM adoption and ESG initiatives across global DCs.

Skills

Global DC Ops

Leadership

ITIL

Tools

DCIM tools

Job description

Data Centre Services - Global Service Operations & Governance Lead

Location London Corporate Title Director Data Centre Services (DCS) is responsible for the strategic leadership, operational governance, and control of Deutsche Bank’s global IT hosting portfolio, including data centres, technology rooms, and campus locations. DCS ensures resilient, secure, efficient, and compliant environments that support the Bank’s evolving technology needs, including AI, Private Cloud, and Ultra-Low Latency services. This Senior Director-level position holds ultimate responsibility for the run operations and oversight of all live environments supported by DCS globally. This role manages all regional Service Operations & Governance leads to drive global consistency, operational excellence, and alignment with the bank’s Target Operating Model. Furthermore, this role will act as the key operational bridge to the integration and transition functions to ensure the flawless and positive take-on of all newly built, commissioned, or migrated facilities into production operations.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• The single point of ultimate responsibility for day-to-day run operations, availability, performance, and governance of all live hosting environments globally
• Manage, mentor, and direct regional leads to ensure global operational processes, workflows, and standards are harmonised and strictly governed
• Partner with Integration and Operational Transition teams to manage the successful transition of control from build/vendors into standard run operations
• Establish robust governance frameworks for capacity, environmental controls, and regulatory compliance.
• Partner with Finance to manage operational expenditure (OpEx), budgets, and cost-efficiency opportunities
• Serve as the final internal escalation point for high-impact operational incidents (white-space and grey-space), coordinating rapid resolution and root-cause analysis
• Direct the global embedding of the TOM, oversee global vendor/landlord performance standards, support DCIM tool strategies, and drive initiatives aligned with the bank's global ESG and sustainability ambitions

Experience

Experience in global data centre operations, with demonstrable experience in the Financial Services sector.

Must have experience of global operations and supervisory responsibilities directing large, cross-regional teams.

Proven track record in transition management (facility integration/vendor insourcing) and managing diverse, matrixed regional teams.

Deep understanding of physical white space operations and critical Mechanical & Electrical (M&E) grey space infrastructure (UPS, cooling, PDU, generators, BMS).

Strong expertise implementing ITIL frameworks globally, and familiarity with Uptime and ANSI/TIA-942 principles, and High-level certifications such as CDCMP.

Strong familiarity with financial sector regulatory compliance and operational resilience expectations (e.g., GDPR, BaFin/MaRisk, FCA, Third-Party Risk Management).

Exceptional communication skills with the ability to influence senior global executives, regulatory bodies, and technical teams.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).

About us

Deutsche Bank is the leading German bank with strong European roots and a global network.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Proud Employer Trailblazer Status from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge at [e-mail] to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division.

Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.