Network Operations Engineer

Sky; United Kingdom; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Network Engineer, where you will play a pivotal role in designing and maintaining cutting-edge network infrastructure. This position offers the opportunity to work with advanced technologies and collaborate with diverse teams. You'll be responsible for ensuring optimal performance of network solutions while engaging with stakeholders to deliver exceptional service. Embrace a hybrid working environment that values innovation and inclusivity, and enjoy a range of attractive perks, including private healthcare and generous pension packages. If you are passionate about technology and thrive in a dynamic setting, this role is perfect for you.

Benefits

Private Healthcare

Generous Pension Package

Discounted Mobile and Broadband

Sky Q for TV

Sky Glass at Exclusive Rate

Sky VIP Rewards

Qualifications

• Extensive experience with WAN/LAN/WLAN products and network design.
• Strong troubleshooting and problem-solving skills required.

Responsibilities

• Design and maintain network infrastructure including routers and switches.
• Provide third-line support and manage complex network issues.

Skills

Stakeholder Management

Juniper Mist

Cisco Products

Troubleshooting Skills

Network Design (SD-WAN)

APIs and Scripting (Python, Bash)

Education

Professional Certifications (CWNP, CCNP, JNCIS)

Tools

Wireless Controllers

Access Points

Routers

Ekahau

Job description

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

The Senior Technical Network Engineer is responsible for the design, implementation, and maintenance of network infrastructure. This includes routers, switches, firewalls, wireless access points, and other related hardware. The Senior Engineer will also troubleshoot network issues and provide technical support to internal staff.

The role is home-based with travel (field) requirements.

What you'll do

1. Customer Design:
   • Maintain expert-level understanding of our technical product functionalities and communicate effectively with both technical and non-technical stakeholders.
   • Support customer engagements with Presales team, offering technical expertise on-site and remotely.
   • Conduct testing and validation of new equipment, technologies, and services.
   • Lead technical design of connectivity & TV infrastructure, including site surveys, configuration, documentation, and troubleshooting.
2. In-Life Operations:
   • Provide third-line support and manage complex issues, maintaining strong customer relationships.
   • Oversee operational delivery of projects and solutions, ensuring quality and efficiency.
   • Manage and maintain edge network infrastructure for optimal performance.
   • Develop and update technical documentation and procedures.
   • Manage configuration changes and maintain vendor relationships.

What you'll bring

• Excellent stakeholder management and collaboration skills.
• Extensive experience with Juniper Mist, Ruckus, Cisco, or Cradlepoint WAN/LAN/WLAN products.
• Experience with wireless controllers, switches, access points, and routers.
• Network design experience including SD-WAN.
• Strong troubleshooting and problem-solving skills.
• Professional certifications such as CWNP, CCNP, JNCIS, or equivalent.
• Expertise in 802.11 wireless technologies; experience with Ekahau or similar tools is a plus.
• Experience with APIs and scripting (Python, Bash, etc.) is advantageous.
• Knowledge of SMATV, IPTV, and Fibre distribution systems is a plus.
• Full UK Driving Licence required.

Team overview

Join Sky Business Technology, a leader in Connectivity & TV solutions, specializing in WAN, LAN, WLAN, IPTV, and Fibre distribution systems. We seek a skilled Senior Technical Engineer to join our dynamic team.

The rewards

• Sky Q for the TV you love in one place
• Sky Glass at an exclusive rate
• Generous pension package
• Private healthcare
• Discounted mobile and broadband
• Sky VIP rewards and experiences

Inclusion & how you'll work

We are committed to diversity and inclusion, embracing hybrid working and supporting community and sustainability efforts.

Your office space

You will be home-based with travel requirements.

We'd love to hear from you

Innovative minds come together in Tech, Product, and Data at Sky. We value differences, support our community, and aim for a sustainable future. If you believe in better, we'll back you.

Note: Successful applicants will undergo a criminal record check, and offers may be withdrawn based on the outcome.