Network & Customer Scientist

Anglian Water Services; Lincoln; Hybrid; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Private health care

Pension scheme

Virtual GP service

25 days annual leave

Life assurance

Personal accident cover

Family friendly policies

Bonus scheme

Flexible benefits

Job summary

Anglian Water Services is seeking a Network and Customer Scientist to safeguard wholesome water quality across our networks. The role blends onsite work with data-driven insights to reduce risks and support customers, from source to distribution.

You will work with Network and Operational colleagues to challenge processes and ensure high standards of water quality. A degree in a relevant science field is required, with strong communication and influencing skills.

Qualifications

• Educated to degree/postgraduate level in a relevant scientific subject or equivalent qualification/experience.
• Excellent interpersonal skills to build rapport with operational colleagues and communicate actions required.
• Ability to influence decisions to protect wholesomeness of water.

Responsibilities

• Support customers through a rota system to ensure escalated water quality contacts are supported and investigated.
• Deliver the company Drinking Water Safety Planning approach.
• Undertake thorough water quality investigations.
• Collate and report information from across the business and external agencies during water quality events.
• Regularly review water quality standards across the area to support excellent water quality.
• Drive improvements in water quality risk assessments across networks.
• Support networks in annual water quality event testing to boost knowledge and competency.
• Be the key contact for local networks on water quality risk assessment.
• Participate in out-of-hours standby process.

Skills

Interpersonal skills

Communication

Influencing

Education

Degree or postgraduate in scientific subject

Equivalent qualification/experience

Job description

Circa £42,725 Dependent On Skills And Experience

Permanent Full time, with flexibility for part time

Ideally Lincolnshire based but can be anywhere across the Anglian Water region

Dive into a world of opportunity, and join our team! This exciting, key role within our Quality, Environment and Assurance team will ensure that the optimum quality of water is provided through our network and any risks to this are mitigated ahead of time. Focusing on quality source to source, through a mixture of onsite work and using the vast data we have for our sites, you will be continually looking at getting the optimum quality of wholesome water to our customers, through our network and distribution assets.

Network and Customer Scientist

Circa £42,725 Dependent On Skills And Experience

Permanent Full time, with flexibility for part time

Ideally Lincolnshire based but can be anywhere across the Anglian Water region

Dive into a world of opportunity, and join our team! This exciting, key role within our Quality, Environment and Assurance team will ensure that the optimum quality of water is provided through our network and any risks to this are mitigated ahead of time. Focusing on quality source to source, through a mixture of onsite work and using the vast data we have for our sites, you will be continually looking at getting the optimum quality of wholesome water to our customers, through our network and distribution assets.

Working alongside Network and Operational colleagues, you will provide scientific understanding and effectively challenging our processes to safely distribute wholesome water.

Key Responsibilities

• Support customers through a rota system, to ensure that any escalated water quality contacts are suitable supported and investigated
• Deliver the company Drinking Water Safety Planning approach
• Undertake thorough water quality investigations
• Ensure that information from across the business and outside agencies during water quality events and incidents is effectively collated and reported
• Regular review of water quality standards across the area to support excellent water quality across distribution
• Drive the team to continually improve water quality risk assessments through networks, working with other colleagues to ensure source to tap risks are mitigated
• Support networks in undertaking regular water quality “event” test events, to increase scientific knowledge, skill and competency across colleagues
• Be the key point of contact for local network or operational teams for water quality risk assessment
• Be a part of an out of hours standby process support for the business

As a valued employee, you’ll be entitled to:

• Personal private health care
• Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
• 24-hour Virtual GP service for you and your household
• 25 days annual leave – rising with length of service and the ability to buy more
• Life assurance (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
• Bonus scheme
• Flexible benefits and working culture to support your wellbeingand lifestyle.

What does it take to be successful?

• Educated to degree / postgraduate level in a relevant scientific subject or equivalent qualification/experience
• Able to critically evaluate information to take tactical action
• Excellent interpersonal skills to build rapport with operational colleagues, whilst being able to effectively communicate actions required
• Ability to influence those around you in making positive decisions to protect wholesomeness of our water

Inclusion at Anglian Water:

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 01/09/26

#loveeverydrop