Network & Customer Scientist

Anglian Water Group Ltd.; England; Hybrid; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Private health care

Pension plan (double match)

24-hour Virtual GP

25 days annual leave

Life assurance

Personal accident cover

Maternity & paternity leave

Bonus scheme

Flexible benefits

Job summary

Anglian Water is seeking a Network and Customer Scientist to safeguard drinking water quality across its region. The role combines onsite field work with analysis of site data to mitigate risks from source to tap, collaborating with network and operations colleagues.

The successful candidate will hold a relevant scientific degree, be capable of critical evaluation of information, and communicate actions effectively to ensure wholesome water for customers.

Qualifications

• Educated to degree/postgraduate level in a relevant scientific subject or equivalent experience.
• Ability to critically evaluate information to take tactical action.
• Excellent interpersonal skills to build rapport with operational colleagues and communicate required actions clearly.

Responsibilities

• Support customers through a rota system to ensure escalated water quality contacts are investigated.
• Deliver the Drinking Water Safety Planning approach.
• Undertake thorough water quality investigations.
• Collate and report information from across the business and external agencies during water quality events.
• Regularly review water quality standards across the area to support excellent water quality.
• Drive improvements in water quality risk assessments across networks.

Skills

Water quality science

Data analysis

Stakeholder collaboration

Education

Degree or postgraduate in a relevant scientific subject

Tools

Statistical analysis software

Job description

Network and Customer Scientist Circa £42,725 dependent on skills and experience

Permanent Full time, with flexibility for part time. Ideally Lincolnshire based but can be anywhere across the Anglian Water region.

Dive into a world of opportunity, and join our team! This exciting, key role within our Quality, Environment and Assurance team will ensure that the optimum quality of water is provided through our network and any risks to this are mitigated ahead of time.

Focusing on quality source to source, through a mixture of onsite work and using the vast data we have for our sites, you will be continually looking at getting the optimum quality of wholesome water to our customers, through our network and distribution assets. Working alongside Network and Operational colleagues, you will provide scientific understanding and effectively challenging our processes to safely distribute wholesome water.

Key responsibilities

• Support customers through a rota system, to ensure that any escalated water quality contacts are suitable supported and investigated
• Deliver the company Drinking Water Safety Planning approach
• Undertake thorough water quality investigations
• Ensure that information from across the business and outside agencies during water quality events and incidents is effectively collated and reported
• Regular review of water quality standards across the area to support excellent water quality across distribution
• Drive the team to continually improve water quality risk assessments through networks, working with other colleagues to ensure source to tap risks are mitigated
• Support networks in undertaking regular water quality “event” test events, to increase scientific knowledge, skill and competency across colleagues
• Be the key point of contact for local network or operational teams for water quality risk assessment
• Be a part of an out of hours standby process support for the business

As a valued employee, you’ll be entitled to:

• Personal private health care
• Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
• 24-hour Virtual GP service for you and your household
• 25 days annual leave – rising with length of service and the ability to buy more
• Life assurance (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave
• Opportunity for shared parental pay
• Bonus scheme
• Flexible benefits and working culture to support your wellbeing and lifestyle.

What does it take to be successful?

Educated to degree / postgraduate level in a relevant scientific subject or equivalent qualification/experience Able to critically evaluate information to take tactical action Excellent interpersonal skills to build rapport with operational colleagues, whilst being able to effectively communicate actions required Ability to influence those around you in making positive decisions to protect wholesomeness of our water

Inclusion at Anglian Water

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team [e-mail]’

Closing date

Closing date: 31/08/26