Network Controller

Severn Trent; Coventry; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Starting salary £36,067.62 plus shift‑

£1,500 annual bonus

Pension scheme

Sharesave scheme

Training and development via Academy

Family‑friendly policies

Job summary

Severn Trent is recruiting a Network Controller to secure, manage and prioritise waste tanker needs across our network in Coventry. The role requires building strong relationships with waste field teams and other stakeholders, using SAP and MS Office, and holding a full UK driving licence.

You will coordinate responsive tanker schedules, ensure compliance with legal and company policies, and produce post‑incident reports for leadership and operations teams.

Qualifications

• Experience building and developing effective relationships with stakeholders.
• Able to articulate and interpret technical information and specifications.

Responsibilities

• Manage logistic schedules on a reactive (unplanned) basis through close liaison with relevant stakeholders to maximise tanker resource efficiency while ensuring high levels of customer service.
• Manage/plan and communicate tanker schedules to relevant personnel / depts.
• Ensure all operations planned are compliant with all legal requirements & company policies.
• Proactively manage and enhance both the internal and external relationship with all key parties including contractors, STW teams, COSC, Asset delivery and other supporting departments
• Manage incidents/events as per STW policy and procedures, ensure the decisions made are communicated through to operations, Internal Customers, Contractors and other stakeholders.
• Produce post incident reports and present them to the relevant stakeholders.

Skills

Stakeholder management

Communication

Tools

Microsoft Office

SAP

Job description

About the role

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here. EVERYTHING YOU NEED TO KNOW Our Network Control team have an opportunity for you to join as our new Network Controller 16/7. The role itself will play a critical part in securing, managing and prioritising waste tanker needs across the Severn Trent business to undertake both planned work to prevent and reduce the impact of floodings and pollutions. Within this role you will build strong working relationships with waste field teams, proactively focusing on their needs by delivering a right first-time solution, implementing initiatives aimed at improving KPI performance on pollutions and flooding. The job will be working in a team also supported by 24/7 waste network controllers and telemetry technicians.

Key responsibilities

• Manage logistic schedules on reactive (unplanned) basis through close liaison with relevant stakeholders to maximise tanker resource efficiency whilst ensuring high levels of customer service.
• Manage/plan and communicate tanker schedules to relevant personnel / depts.
• Ensure all operations planned are compliant with all legal requirements & company polices.
• Proactively manage and enhance both the internal and external relationship with all key parties including contractors, STW teams, COSC, Asset delivery and other supporting departments
• Manage incidents/events as per STW policy and procedures, ensure the decisions made are communicated through to operations, Internal Customers, Contractors and other stakeholders.
• Produce post incident reports and present them to the relevant stakeholders.

We're seeking our new Network Controller to be comfortable using Microsoft Office and SAP systems as well as having the ability to articulate and interpret technical information and specifications. It is essential that you have experience of building and developing effective relationships with stakeholders. You must also hold a full UK driving licence.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

Hello, we're Severn Trent and we think water is wonderful. Oh, we're pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

Benefits

Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:

• Starting salary of £36,067.62 Plus any associated shift allowance
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Family friendly policies, 16/7 working shift pattern is a 5 week pattern containing the below shift times. This includes weekend work along with bank holidays. There is a flex week that will require 7 day working week on 1 of the weeks. The Flex week can be changed to cover any critical shifts where it is required. Standby is also within the PM shifts on a alternate pattern with your shift partner.

AM: 06:00 - 14:00 PM: 13:30 - 21:30 Days: 08:00 - 15:30 Flex: 07:30 - 15:30