NetSuite System Manager

IT Works Recruitment LTD; City of Edinburgh; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Performance-related bonus

Private healthcare

Flexible working arrangements

Competitive holiday allowance

Job summary

IT Works Recruitment LTD is seeking a skilled leader to shape the organisation's systems, data, and reporting strategy. This role involves overseeing critical business platforms, enhancing data quality, and leading a growing team dedicated to continuous improvement.

The ideal candidate will have strong ERP experience, preferably with NetSuite, and excellent stakeholder management skills. Additional perks include a performance-related bonus and hybrid working arrangements.

Qualifications

• Proven experience leading business systems, data, reporting, or technology functions.
• Strong ERP experience, ideally including NetSuite or similar cloud-based platforms.
• Good understanding of systems integration, data architecture, and governance principles.
• Experience delivering reporting and analytics solutions that support business performance.
• Demonstrable stakeholder management experience across multiple business functions.

Responsibilities

• Define and maintain the long-term systems and data roadmap.
• Oversee administration and optimisation of key enterprise applications, including ERP and CRM platforms.
• Establish data ownership, governance frameworks, and quality standards.
• Develop and enhance management reporting, dashboards, and KPI frameworks.
• Lead, mentor, and develop a team of systems and data professionals.

Skills

Leadership

Systems Integration

Stakeholder Management

Process Improvement

Data Governance

Communication

Tools

NetSuite

CRM Platforms

Business Intelligence Tools

Job description

The Role

Reporting into the senior leadership team, you will be responsible for shaping the organisation's systems, data, and reporting strategy. You'll lead the evolution of core business platforms, improve data quality and governance, and develop a roadmap that enables smarter decision‑making across the organisation.

This position combines strategic leadership with hands‑on oversight of business‑critical systems, integrations, analytics, and continuous improvement initiatives.

You will lead a growing team responsible for systems administration, process improvement, business intelligence, data governance, and enterprise architecture.

Key Responsibilities

Systems Strategy & Architecture

• Define and maintain the long‑term systems and data roadmap.
• Ensure business applications, integrations, and data structures are scalable and fit for purpose.
• Lead solution design and integration initiatives across core business platforms.
• Evaluate new technologies and recommend improvements aligned to business objectives.
• Reduce system complexity and technical risk through standardisation and best practice.

Business Systems & Applications

• Oversee administration and optimisation of key enterprise applications, including ERP and CRM platforms.
• Drive automation and efficiency improvements across business processes.
• Ensure systems remain secure, reliable, and appropriately documented.
• Partner with stakeholders to identify enhancement opportunities and prioritise initiatives.

Data Governance & Quality

• Establish data ownership, governance frameworks, and quality standards.
• Develop controls and validation processes to improve data accuracy.
• Monitor compliance with data management standards and drive corrective actions where required.
• Create a trusted data environment that supports operational and strategic decision‑making.

Reporting & Analytics

• Develop and enhance management reporting, dashboards, and KPI frameworks.
• Enable a data‑driven culture by improving access to meaningful business insights.
• Support leadership teams with analytical reporting and performance measurement.
• Champion the use of data to improve business outcomes.

Leadership & Stakeholder Engagement

• Lead, mentor, and develop a team of systems and data professionals.
• Build strong relationships across departments and senior leadership.
• Act as the escalation point for business‑critical systems and data issues.
• Influence organisational change through effective communication and stakeholder management.

About You

• Proven experience leading business systems, data, reporting, or technology functions.
• Strong ERP experience, ideally including NetSuite or similar cloud‑based platforms.
• Good understanding of systems integration, data architecture, and governance principles.
• Experience delivering reporting and analytics solutions that support business performance.
• Demonstrable stakeholder management experience across multiple business functions.
• Strong process improvement and change management capability.
• Excellent communication skills with the ability to engage both technical and non‑technical audiences.
• Experience with CRM platforms and ERP integrations.
• Exposure to workforce planning, resource management, or professional services environments.
• Experience building or scaling internal systems and data teams.
• Knowledge of modern reporting and business intelligence tools.

Personal Attributes

• Strategic thinker with a practical, delivery‑focused mindset.
• Comfortable operating in a fast‑paced and evolving environment.
• Naturally curious and proactive in identifying opportunities for improvement.
• Strong relationship builder with the ability to influence at all levels.
• Detail‑oriented while maintaining a broad commercial perspective.
• Able to balance long‑term planning with day‑to‑day operational priorities.

What's on Offer

• Opportunity to shape a newly established function with significant executive support.
• Strong career progression prospects within a growing organisation.
• Performance‑related bonus scheme.
• Private healthcare and wellbeing benefits.
• Flexible and hybrid working arrangements.
• Competitive holiday allowance and additional lifestyle benefits.