NetSuite Success Architect

NoBlue2; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company bonus scheme

25 days leave

Private healthcare

Enhanced pension scheme

Life assurance

Perkbox discounts

Regular company events

Company funded training programs

Quarterly performance rewards

Hybrid by default

Job summary

NoBlue2 is seeking a Customer Success Manager in the United Kingdom to lead strategic optimisation roadmaps for key NetSuite customers. You will work with Account Managers to align initiatives with product releases, monitor health scores, and drive measurable business value through automation and insights.

You will use commercial acumen and AI-enabled approaches to reduce churn, expand relationships and deliver continued ERP value for strategic clients over a 12–24 month horizon.

Responsibilities

• Develop and maintain customer-specific optimisation roadmaps aligned to business goals and evolving priorities.
• Prioritise quick wins and longer-term transformation initiatives based on business impact, complexity and return on investment.
• Align roadmaps with NetSuite product releases and review progress regularly with customers.
• Partner with Account Managers so roadmaps inform quarterly business reviews, renewal discussions and strategic account planning.
• Deliver customer health checks that identify system inefficiencies, under used functionality and opportunities to add value across the customer’s product stack.
• Diagnose inefficiencies across finance and operational processes and identify opportunities to automate manual activity.
• Recommend improvements to reporting, visibility, decision-making, user adoption and the use of NetSuite functionality.
• Identify commercial opportunities where additional services or solutions will create measurable business value.
• Quantify the expected business impact and return on investment of recommendations.
• Develop and maintain Customer Health Scores across the managed portfolio, monitoring engagement, adoption, satisfaction and realised value.
• Identify leading indicators of churn or declining engagement and recommend proactive interventions.
• Track roadmap progress and value delivered, sharing clear insight with customers and internal stakeholders.
• Provide guidance on relevant industry trends and the changes customers should consider.

Job description

NoBlue2 is seeking a Customer Success Manager in the United Kingdom to lead strategic optimisation roadmaps for key NetSuite customers. You will work with Account Managers to align initiatives with product releases, monitor health scores, and drive measurable business value through automation and insights.

You will use commercial acumen and AI-enabled approaches to reduce churn, expand relationships and deliver continued ERP value for strategic clients over a 12–24 month horizon.