Hybrid NetSuite Customer Success Manager: Strategy Growth

Noblue2; England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company bonus scheme

Private healthcare

Enhanced pension

Life assurance

Discounts with Perkbox

Regular company events

Company funded training

Performance-based rewards

Hybrid by default

Job summary

NoBlue2 in London is seeking a Customer Success Manager to help customers maximise ROI from NetSuite by identifying opportunities to automate, improve performance and unlock new capabilities. You will work with Account Management to act as a strategic adviser, measuring health, spotting opportunities and reducing churn while developing multi-year optimisation roadmaps.

You will combine NetSuite expertise, business consulting and AI-enabled methods to evolve customers’ ERP setups and drive

Qualifications

• Strong NetSuite knowledge and an understanding of how ERP capability supports finance and operational processes.
• Business consulting experience, with the ability to assess current-state challenges and turn them into practical, prioritised recommendations.
• Commercial acumen and confidence building value cases that connect technical improvements to measurable business outcomes.
• Excellent stakeholder management and communication skills, including the ability to advise senior and executive stakeholders.
• Analytical and structured, with the ability to manage a customer portfolio and maintain clear roadmaps.
• Proactive and curious, with a mindset focused on uncovering opportunities customers may not yet have recognised.
• Comfortable working collaboratively across Account Management, Delivery, Technical and customer teams.
• Interested in using AI responsibly to improve consulting quality, efficiency and knowledge sharing.

Responsibilities

• Develop and maintain customer-specific optimisation roadmaps aligned to business goals and evolving priorities.
• Prioritise quick wins and longer-term transformation initiatives based on business impact, complexity and return on investment.
• Align roadmaps with NetSuite product releases and review progress regularly with customers.
• Partner with Account Managers so roadmaps inform quarterly business reviews, renewal discussions and strategic account planning.
• Deliver customer health checks that identify system inefficiencies, under used functionality and opportunities to add value across the customer’s product stack.
• Diagnose inefficiencies across finance and operational processes and identify opportunities to automate manual activity.
• Recommend improvements to reporting, visibility, decision-making, user adoption and the use of NetSuite functionality.
• Identify commercial opportunities where additional services or solutions will create measurable business value.
• Quantify the expected business impact and return on investment of recommendations.
• Develop and maintain Customer Health Scores across the managed portfolio, monitoring engagement, adoption, satisfaction and realised value.
• Identify leading indicators of churn or declining engagement and recommend proactive interventions.
• Track roadmap progress and value delivered, sharing clear insight with customers and internal stakeholders.
• Provide guidance on relevant industry trends and the changes customers should consider.

Job description

NoBlue2 in London is seeking a Customer Success Manager to help customers maximise ROI from NetSuite by identifying opportunities to automate, improve performance and unlock new capabilities. You will work with Account Management to act as a strategic adviser, measuring health, spotting opportunities and reducing churn while developing multi-year optimisation roadmaps.

You will combine NetSuite expertise, business consulting and AI-enabled methods to evolve customers’ ERP setups and drive