NEPTS Dispatch & Resource Planner

East Midlands Ambulance Service NHS Trust; Bulwell; On-site; GBP 21,000 - 29,000; Full time

Job summary

East Midlands Ambulance Service NHS Trust in Nottingham is recruiting three Controller planners for a full-time, 37.5-hour week on a 24/7 rotating shift. The role centers on coordinating NEPTS ambulance and car resources and providing a centralised control service.

You will work with Derbyshire, Northamptonshire and Lincolnshire teams, use Cleric CAD for bookings, and decide in a high-pressure environment, maintaining patient transport KPIs and delivering high levels of customer service.

Qualifications

• Two GCSEs to include English and one other subject (grade D/3 or above) or a literacy qualification or equivalent
• Proven track record of dealing with the public/customers
• Call centre experience
• Experience of working with Cleric CAD system

Responsibilities

• Control and plan required journeys to match available resources so KPI targets are met
• Receive calls from NEPTS drivers and health care professionals
• Answer calls professionally and promptly
• Out of hours transport booking service and eligibility assessment where applicable
• Input bookings onto the Cleric CAD system and keep data up to date

Skills

Call centre experience

Good literacy and numeracy

Education

Two GCSEs incl English

Tools

Cleric CAD system

Job description

East Midlands Ambulance Service NHS Trust in Nottingham is recruiting three Controller planners for a full-time, 37.5-hour week on a 24/7 rotating shift. The role centers on coordinating NEPTS ambulance and car resources and providing a centralised control service.

You will work with Derbyshire, Northamptonshire and Lincolnshire teams, use Cleric CAD for bookings, and decide in a high-pressure environment, maintaining patient transport KPIs and delivering high levels of customer service.