Neighbourhood Team Leader

Stenberget Avtalslösningar AB; Barnsley; On-site; GBP 30,000 - 40,000; Full time

Job summary

Berneslai Homes is seeking a Neighbourhood Team Leader to provide impactful leadership in social housing, ensuring effective management of tenancy and neighbourhood services. You will guide a team dedicated to enhancing community standards and making Barnsley a more desirable place to live. Join us and contribute to our mission of quality housing and tenant well-being while enjoying various employee benefits.

Benefits

Agile Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Health & Wellbeing Checks

Training and Development Opportunities

Qualifications

• Relevant experience in Social Housing and estate management.
• Ability to develop performance management systems.
• Evidence of mentoring and coaching individuals.

Responsibilities

• Lead a Neighbourhood team and ensure proactive tenancy management.
• Manage team performance and produce operational reports.
• Contribute to service improvements and tackle community issues.

Skills

Leadership

Community Engagement

Customer Focus

Education

Level 5 Chartered Institute of Housing qualification

Job description

1 month ago Be among the first 25 applicants

This post closes at 11.59 pm on the date specified.

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We're proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Neighbourhood Team Leader Role

We have an exciting opportunity to become our Neighbourhood Team Leader!

As part varied role, you'll lead a Neighbourhood team to ensure the delivery of a highly visible, proactive estate and tenancy management service ensuring communities and neighbourhoods are desirable, attractive, safe, and sustainable places which they are proud to be part of.

You will be providing inspirational leadership ensuring the delivery of a customer focused service combining key elements of Housing Management, Environmental Management, and Community Safety within a partnership environment

Key Duties And Responsibilities Of Our Neighbourhood Team Leader

• Ensure the delivery of a highly visible and proactive tenancy and neighbourhood management service, dealing with tenancy conduct and ensuring the provision of assistance and advice with basic repairs and issues of concern to tenants.
• Contribute to service improvements and standardised procedures for tenancy and neighbourhood management activities in order to maximise service efficiency.
• Operational responsibility for managing the team's performance, producing reports, ensuring key performance targets are achieved and practice complies with legislation, policies and procedures.
• Promote a customer focussed culture within the team, ensuring officers proactively engage with tenants, initiating early intervention and identifying support needs in compliance with legislation, policies, and procedures for safeguarding and antisocial behaviour.
• Ensure the upkeep of neighbourhoods is satisfactory and develop initiatives and strategies to deal with issues of vandalism, graffiti and fly tipping.
• Ensure that breaches of tenancy are actioned and appropriately followed up, in line with thresholds, policies and procedures.
  
  

What We're Looking For In Our Neighbourhood Team Leader

• Level 5 Chartered Institute of Housing Level 5 or equivalent level qualification
• Ability to provide strong leadership and contribute to a positive working environment
• Relevant experience of working in Social Housing, including tenancy and estate management or community safety.
• Ability to develop performance management systems.
• Evidence of promoting a continuous learning culture including mentoring and coaching individuals to help them develop their skills and achieve their full potential.
  
  

What you might be asking is, why work for us?

Benefits

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities
  
  

Key Dates

Shortlisting is due to take place on Tuesday, 13 May and interview dates are due to take place week commencing 19 May. Please note these dates are subject to change.

Further Information

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted.
  
  

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Strategic Management Services

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