Neighbourhood Operations Manager

Moat Homes; Maldon; Hybrid; GBP 49,000 - 62,000; Full time

Job summary

Moat Homes is seeking a Neighbourhood Operations Manager to deliver exceptional housing services during a maternity cover for up to 12 months. This role involves managing a team, ensuring compliance with regulations, and enhancing customer experiences across various housing tenures.

Benefits

Car Allowance

Flexible working arrangements

Excellent employee benefits

Qualifications

• Significant experience in housing services.
• Understanding of landlord, leasehold, and tenant legislation.
• Familiarity with welfare benefits and social services.

Responsibilities

• Guide and support a team of 5 Neighbourhood Services Managers.
• Ensure compliance by the Neighbourhood team with statutory requirements.
• Manage complex tenancy and leasehold matters.

Skills

Leadership

Communication

Customer service

Education

Relevant housing qualification (Level 3 or above)

Job description

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People Services Co-ordinator at Moat Homes Limited

Role Title: Neighbourhood Operations Manager (Maternity Cover)

Hours: 35 hours per week, Monday - Friday

Salary: £49,389 - £61,736 per annum plus Car Allowance of £2,272 per annum (salary offered dependent on experience)

Location: Maldon, Essex (agile working, offering flexibility between office, onsite and home)

Contract: Fixed term maternity cover for up to 12 months

Are you an experienced housing professional with a passion for delivering exceptional housing services? We’re recruiting a Neighbourhood Operations Manager in the Essex area to cover a period of maternity leave for up to 12 months.

What we’re looking for?

You’ll guide and support a team of 5 Neighbourhood Services Managers (Housing Officers), championing a customer-first culture while driving continuous service and performance improvements and ensuring compliance by the Neighbourhood team with statutory and regulatory requirements.

You’ll play a vital role in ensuring the delivery of high-quality landlord services across all tenure types. From managing complex tenancy and leasehold matters to building strong relationships with customers, managing agents, grounds and cleaning contractors and local partners.

You’ll work cross-functionally in shaping new housing developments that meet both organisational and community needs.

We’re seeking someone who leads by example, someone who motivates their team, builds strong internal and external partnerships, and understands that great customer service starts with getting the basics right. You’ll be digitally confident and committed to equipping your team with the tools they need to work effectively in the community.

This is a fast-paced and rewarding role, ideal for someone who thrives under pressure and is solutions-focused.

To succeed, you’ll need a relevant housing qualification (Level 3 or above) or equivalent experience, a solid understanding of landlord, leasehold, and tenant legislation, and strong communication and leadership skills. Familiarity with welfare benefits and knowledge of occasions that require liaison with Social Services (e.g. child protection, domestic abuse) are essential.

In addition, you’ll have access to an appropriate means of transport and the ability to undertake work outside of normal office hours to meet the needs of the business.

For more information please take a look at the job description: neighbourhood-operations-manager.pdf

To apply:

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.

We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.

Come and make a difference, grow your career, join a great team and take on new challenges.

In return, you’ll receive:

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat?

Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

If this sounds like the role for you, apply by 11pm on Tuesday 24 June 2025 and be part of something bigger!

Shortlisting: Will take place on Tuesday 1 July 2025.

Interview Date: Interviews will take place in person on 8th July 2025 at our office in Maldon town centre.

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Non-profit Organizations, Housing and Community Development, and Civic and Social Organizations

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