Neighbourhood Operations Manager

Moat Homes Limited; Maldon; Hybrid; GBP 49,000 - 62,000; Full time

Job summary

A leading housing provider is seeking a Neighbourhood Operations Manager for maternity cover. The successful candidate will lead a team, ensuring high-quality landlord services and support organizational goals. You will need strong leadership skills, a relevant housing qualification, and a commitment to outstanding customer service.

Qualifications

• Solid understanding of landlord, leasehold, and tenant legislation.
• Experience liaising with Social Services (e.g., child protection, domestic abuse).
• Ability to work flexibly outside normal office hours.

Responsibilities

• Guide and support a team of Neighbourhood Services Managers.
• Ensure compliance with statutory and regulatory requirements.
• Manage complex tenancy and leasehold matters.

Skills

Leadership

Communication

Customer Service

Problem Solving

Education

Relevant housing qualification (Level 3 or above)

Equivalent experience

Job description

Neighbourhood Operations Manager

Role Title: Neighbourhood Operations Manager (Maternity Cover)

Hours: 35 hours per week, Monday - Friday

Salary: £49,389 - £61,736 per annum plus Car Allowance of £2,272 per annum (salary offered dependent on experience)

Location: Maldon, Essex (agile working, offering flexibility between office, onsite and home)

Contract: Fixed term maternity cover for up to 12 months

Are you an experienced housing professional with a passion for delivering exceptional housing services? We’re recruiting a Neighbourhood Operations Manager in the Essex area to cover a period of maternity leave for up to 12 months.

What we’re looking for?

• You’ll guide and support a team of 5 Neighbourhood Services Managers (Housing Officers), championing a customer-first culture while driving continuous service and performance improvements and ensuring compliance by the Neighbourhood team with statutory and regulatory requirements.
• You’ll play a vital role in ensuring the delivery of high-quality landlord services across all tenure types, managing complex tenancy and leasehold matters, and building strong relationships with customers, managing agents, contractors, and local partners.
• You’ll work cross-functionally in shaping new housing developments that meet both organisational and community needs.
• We’re seeking someone who leads by example, motivates their team, builds strong partnerships, and understands that great customer service starts with getting the basics right. You’ll be digitally confident and committed to equipping your team with the tools they need to work effectively in the community.
• This is a fast-paced and rewarding role, ideal for someone who thrives under pressure and is solutions-focused.

To succeed, you’ll need a relevant housing qualification (Level 3 or above) or equivalent experience, a solid understanding of landlord, leasehold, and tenant legislation, and strong communication and leadership skills. Familiarity with welfare benefits and knowledge of occasions that require liaison with Social Services (e.g., child protection, domestic abuse) are essential.

In addition, you’ll have access to an appropriate means of transport and the ability to undertake work outside of normal office hours to meet the needs of the business.

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent, and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We strive to be customer pioneers, providing a great customer experience.

We’re proud to have been recognized as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.

Come and make a difference, grow your career, join a great team, and take on new challenges.

If this sounds like the role for you, apply by 11pm on Tuesday 24 June 2025 and be part of something bigger!

Shortlisting: Will take place on Tuesday 1 July 2025.

Interview Date: Interviews will be held in person on 8 July 2025 at our office in Maldon town centre.

Please note this role is exempt under the Rehabilitation of Offenders Act (1974), which means that if you are successful, we will need to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage early applications, as we may close the advert before the deadline if we receive high interest. We look forward to reading your application!