Neighbourhood Officer

Sheffield City Council; Sheffield; On-site; GBP 26,000 - 32,000; Full time

Job summary

Older Persons Independent Living Service in Sheffield is recruiting two Neighbourhood Officers to manage housing duties and provide a responsive service across more than 30 schemes.

Officers will work in one geographic area but may operate city-wide, with some out-of-hours work. Applicants should have good IT skills, understand the needs of older people, and be able to promote social activities to reduce loneliness. A driving licence is desirable but not essential.

Qualifications

• Experience in housing management or tenancy support.
• Good IT skills and familiarity with housing systems.
• Understanding the needs of older people and vulnerable adults.
• Driving licence is desirable but not essential.

Responsibilities

• Carry out a range of housing duties and deliver a responsive service across 30+ schemes.
• Work in a defined geographic area with possible city-wide duties and occasional out-of-hours work.
• Support older, more vulnerable adults to sustain their tenancies and promote social activities to reduce loneliness.
• Collaborate with other services and maintain professional boundaries with tenants.

Job description

Older Persons Independent Living Service

Location: Sheltered Housing Schemes across the City of Sheffield within the Older Persons Independent Living Service.

An opportunity has arisen within the Older Person's Independent Living Service, for recruitment to two Neighbourhood Officer posts.

The successful applicants will join our established team carrying out a range of Housing duties, whilst delivering a responsive service to a varying and growing client group across more than 30 schemes across the city. Our Neighbourhood Officers are typically located in one geographical area, however working at different OPIL sites is expected and may be city wide.

They will be expected to have a flexible approach and will work some out of hours when the scheme requires it.

The successful applicants to be able to manage their own workload, whilst at the same time be a team player and work well as part of a team. You will possess a good level of IT skills, some housing knowledge and an understanding of the needs of older people and vulnerable adults.

The schemes are Independent Living which offer activities to reduce loneliness and isolation. We expect our Neighbourhood Officers to support this and be willing to facilitate regular activities to encourage social interaction.

In this exciting post, we are expecting the successful applicants to deliver a truly person-centred approach to housing management and housing support.

Working in collaboration with other services the successful applicants will support older, more vulnerable adults to sustain their tenancies within a scheme or geographical area.

We see all customer care, signposting and collaborative working as key elements in this role. Knowing professional boundaries with regards to tenants is a must. A full clean driving license is desirable but not essential.

We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences.

Informal enquiries can be made to:

Darren Bull - Team Manager tel [phone]

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.