Neighbourhood Manager / Social Housing Tenancy Officer

a2dominion; Staines-upon-Thames; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

A leading housing provider is seeking a Neighbourhood Manager to deliver high-quality services to residents in Staines-upon-Thames. The role involves managing a portfolio of properties, ensuring compliance with regulations, and engaging with diverse communities. Candidates should have strong problem-solving skills and experience working with vulnerable populations.

Benefits

25 days’ holiday plus Bank Holidays

Up to 8% contributory pension

Flexible working arrangements

Investment in your learning and development

Qualifications

• Experience delivering services to diverse customers.
• Proficiency in Outlook, Word, and Excel.
• Strong IT skills, including data analysis.

Responsibilities

• Conducting regular estate inspections and addressing issues.
• Managing tenancies in accordance with policies and KPIs.
• Building relationships with stakeholders to support residents.

Skills

Problem-solving

Customer service

Communication

Data analysis

Education

GCSEs or equivalent in Maths and English

Tools

Outlook

Word

Excel

Job description

Neighbourhood Manager with experience in delivering front-line customer-facing services, working with vulnerable people and community groups, and possessing excellent problem-solving and customer service skills is required to join our team at A2Dominion based in Staines upon Thames, Surrey.

SALARY: £34,285 - £36,089 per annum + Generous Benefits (see below)

LOCATION: Hybrid working: 2 days in the office in Staines (TW18), with the remaining time from home and site visits

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

PLEASE NOTE: Full UK driving licence and access to own vehicle for work use are essential

JOB OVERVIEW

We have a fantastic new opportunity for a Neighbourhood Manager with experience in delivering front-line customer services, working with vulnerable populations and community groups, and excellent problem-solving skills.

As the Neighbourhood Manager, you will be responsible for providing customer-led, high-quality neighbourhood management for a portfolio of residential and mixed-tenure buildings, fulfilling landlord obligations within regulatory requirements, and delivering excellent tenancy, building management, and customer service to residents.

You will act as a point of contact for residents, build relationships with internal and external stakeholders, and work with diverse tenants requiring additional support.

DUTIES

Your responsibilities will include:

• Conducting regular estate inspections, maintaining accurate records, and addressing issues promptly

• Ensuring buildings and systems comply with statutory obligations and fire safety standards

• Collaborating with internal departments and external contractors on maintenance activities to ensure building safety

• Engaging with residents regarding building safety and maintenance

• Supporting residents in good housekeeping and fire safety practices, enforcing where appropriate

• Developing and updating resident engagement strategies in line with regulations

• Managing decants proactively from start to finish, including customer contact and cost management

• Managing tenancies in accordance with policies and KPIs, handling issues like anti-social behaviour, disputes, safeguarding, hoarding, and breaches, including enforcement actions and signposting to support agencies

• Investigating and resolving tenancy management queries, providing advice and guidance

• Building relationships with stakeholders to support residents

• Representing the organization at court, meetings, case conferences, forums, and evictions, as well as internal meetings

• Challenging unacceptable behaviours and raising safety risks within buildings

• Providing feedback on contractor performance issues

• Ensuring strong financial performance through collaboration with the service charge team, including accurate estimates and management

CANDIDATE REQUIREMENTS

Essential

• GCSEs or equivalent in Maths and English

• Proficiency in Outlook, Word, and Excel

• Experience in problem-solving for residents, including vulnerable groups

• Experience delivering services to diverse customers

• Excellent communication skills at all levels, capable of translating complex information for vulnerable customers

• Strong IT skills, including data analysis and report presentation

• Full Clean UK driving licence

Desirable

• Experience or willingness to train in building construction, safety, fire safety, and building management

• Experience or training in managing ASB cases, housing law, welfare benefits, financial inclusion, safeguarding, and wellbeing practices

BENEFITS

• 25 days’ holiday plus Bank Holidays, increasing to 28 days after 3 years
• Up to 8% contributory pension
• Flexible working arrangements
• Investment in your learning and development

We encourage applicants who do not meet 100% of the criteria to apply, as we value diverse experiences and potential.

NO AGENCIES PLEASE

APPLY TODAY…

By applying, you consent to your details being shared with our client for this purpose.

JOB REF: AWDO-P13432

This position is advertised by AWD online on behalf of a2dominion Group Ltd.

Full-Time, Permanent Community Housing and Property Jobs in Staines upon Thames, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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