Neighbourhood Manager

Shropshire Towns and Rural Housing; Shrewsbury; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Flexible working arrangements

Career progression opportunities

Professional development

28 days annual leave

Job summary

Shropshire Towns and Rural Housing Shrewsbury, ENG, seeks an experienced Neighbourhood Manager to lead tenancy and neighbourhood services across STAR Housing communities. You will develop and manage a team of Housing Officers, drive high service standards, and ensure residents receive customer-focused support.

You will oversee tenancy management, address breaches, evictions, community safety, and safeguarding, while delivering improvements through performance data and partnerships with local

Qualifications

• Significant experience in housing management or neighbourhood services.
• Ability to lead and motivate teams to deliver high standards.
• Strong knowledge of tenancy management and community safety.

Responsibilities

• Lead and develop a team of Housing Officers, driving performance and customer service.
• Oversee tenancy management including sustainment, breaches, and evictions.
• Lead neighbourhood initiatives, community engagement and environmental projects.
• Act as organisational lead for safeguarding and ensure vulnerable residents receive support.
• Manage Anti-Social Behaviour and safety cases with partner agencies.
• Ensure compliance with housing legislation and organisational policies.
• Drive service improvements using performance data and budgets.

Skills

Leadership

tenancy management

Housing legislation

Safeguarding

Anti-Social Behaviour

Partnership working

Report writing

Customer service

Education

CIH qualification

Job description

Shropshire Towns and Rural Housing Shrewsbury , ENG

NEW

Full Time

Salary: £48,000 per annum
Location: Shrewsbury (with travel across STAR Housing communities)
Hours: 37 hours per week
Contract: Permanent

Help shape thriving communities across Shropshire

At STAR Housing, our customers are at the heart of everything we do. We're looking for an experienced and passionate

Neighbourhood Manager to lead our tenancy and neighbourhood services, ensuring residents receive high-quality, customer-focused support while helping us build safe, sustainable communities.

This is an exciting opportunity to join our leadership team and make a real difference to the lives of our residents by driving service excellence, leading a dedicated team of Housing Officers, and shaping the future of neighbourhood services across STAR Housing.

About the role

As Neighbourhood Manager, you will:

• Lead and develop a team of Housing Officers, driving high performance and excellent customer service.
• Oversee all aspects of tenancy management, including tenancy sustainment, tenancy breaches, succession matters, evictions and tenancy fraud.
• Lead on neighbourhood management initiatives, community engagement activities and environmental improvement projects.
• Act as STAR Housing's organisational lead for safeguarding, ensuring vulnerable residents receive the support they need.
• Manage Anti-Social Behaviour, domestic abuse and community safety cases, working closely with partner agencies.
• Ensure compliance with housing legislation, regulatory standards and organisational policies.
• Lead service improvement projects and use performance data to drive positive outcomes for residents.
• Manage neighbourhood service budgets and support the achievement of STAR Housing's wider strategic objectives.

About you

We're looking for someone who brings:

• Significant experience within housing management, tenancy management or neighbourhood services.
• Strong leadership experience, including developing and motivating teams.
• Excellent knowledge of housing legislation, tenancy management and community safety.
• Experience managing complex Anti-Social Behaviour and safeguarding cases.
• Strong partnership-working skills, with the ability to work effectively with local authorities, support agencies and other stakeholders.
• Excellent report writing, communication and problem-solving skills.
• A customer-focused approach and a passion for delivering outstanding services.
• A relevant housing qualification (such as CIH) or equivalent experience.

What we offer

• Competitive salary of £48,000 per annum.
• 28 days annual leave, increasing to 33 days after five years' service.
• Flexible working arrangements.
• Opportunities for professional development and career progression.
• The chance to make a meaningful difference in local communities.

Additional Information

This role is based at Ptarmigan House, Shrewsbury, with regular travel across our housing stock. A full UK driving licence and access to a suitable vehicle are essential. The role participates in an out-of-hours duty officer rota and may occasionally require evening work. Appointment is subject to satisfactory pre-employment checks, including a DBS check.