Field-Based Neighbourhood Manager – Build Strong Communities

LLOYD'S REGISTER INTERNATIONAL; Ealing; On-site; GBP 36,000 - 46,000; Full time

Job summary

Peabody is seeking a proactive Neighbourhood Manager to deliver high-quality housing management across our communities. You’ll build strong relationships with residents, local authorities and partner agencies to create safe, welcoming neighbourhoods and positive outcomes.

This field-based role requires around 60% on-site presence within Brent, Hackney and Westminster, with an out-of-hours emergency rota and a focus on resident involvement, safeguarding and tenancy management.

Qualifications

• Experience delivering excellent customer service in housing, community services or a similar environment.
• Strong communication, relationship-building and problem-solving skills.
• Ability to manage a varied workload, prioritise effectively and work independently.
• Experience working with residents, stakeholders and partner organisations.
• Knowledge of housing management or UK Housing Law is desirable.
• Housing qualification such as CIH/CIOH is desirable. Or be prepared to work towards one
• Knowledge or experience of HMO’s would be desirable

Responsibilities

• Deliver a high-quality neighbourhood and tenancy management service across your patch.
• Build strong relationships with residents, stakeholders and partner agencies to support thriving communities.
• Manage tenancy matters, safeguarding concerns, ASB cases and neighbourhood issues.
• Carry out estate inspections, welcome visits and resident engagement activities.
• Viewings and sign up of new tenancies
• Support vulnerable residents and work with specialist teams to coordinate appropriate support.
• Promote resident involvement and help shape local services through community feedback

Skills

Customer service

Communication

Relationship-building

Problem-solving

Workload management

Independent working

Stakeholder management

Resident engagement

Education

CIH/CIOH

Job description

Peabody is seeking a proactive Neighbourhood Manager to deliver high-quality housing management across our communities. You’ll build strong relationships with residents, local authorities and partner agencies to create safe, welcoming neighbourhoods and positive outcomes.

This field-based role requires around 60% on-site presence within Brent, Hackney and Westminster, with an out-of-hours emergency rota and a focus on resident involvement, safeguarding and tenancy management.