Neighbourhood Manager

A2Dominion; Bromley; Hybrid; GBP 34,000 - 43,000; Full time

Job summary

A leading UK housing association is seeking a Neighbourhood Manager to oversee community safety and satisfaction. This role involves managing tenancy issues, conducting inspections, and liaising with residents to ensure their concerns are addressed. Candidates should have customer-facing experience, excellent communication skills, and a strong sense of organization. The position offers a hybrid working model and various benefits, including generous holiday and pension contributions.

Benefits

25 days’ holiday plus Bank Holidays

Up to 8% contributory pension

Annual health and lifestyle allowance

Qualifications

• Experience in customer-facing roles and issue resolution.
• Ability to work independently and manage a busy workload.
• Confident communicator with strong professional relationships.

Responsibilities

• Conduct estate and property inspections.
• Support residents with tenancy management issues.
• Work with internal departments to address maintenance and safety.
• Engage with residents and ensure their concerns are heard.
• Provide tailored support to vulnerable individuals.
• Gather resident feedback to improve services.

Skills

Customer-facing experience

Problem-solving skills

Communication skills

Organizational skills

Attention to detail

IT literacy

Job description

Job Details

Job title: Neighbourhood Manager

Location: Hybrid / Bromley

Salary: £34,800.00 - £42,126.00

Working hours: 35 hours per week Mon-Fri / 9am-5pm

Contract: 12 months fixed term contract

DBS Level: Standard DBS check.

Driving License and own car essential.

About A2Dominion

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role overview

Are you ready to make a real impact in the heart of vibrant communities?

As a Neighbourhood Manager at A2Dominion, no two days will ever be the same. You’ll be the face of the company, directly shaping the lives of residents by providing the support, care and attention that make their communities thrive! You’ll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations. From conducting estate inspections and managing building safety to handling tendency issues like noise complaints and safeguarding, you’ll be at the forefront of creating vibrant, thriving communities.

If you’re passionate about making a difference, building strong relationships, and driving high-quality service, this is your opportunity to help shape the future of our communities!

Key responsibilities

• Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
• Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
• Work closely with internal departments and external partners to address building maintenance and safety.
• Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
• Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
• Gather feedback from residents to continually improve services and ensure satisfaction.
• Represent the company in external meetings, attend court proceedings, and support residents through various issues.

More about you

• Experience in customer-facing roles; whether in housing, community work, local authority services, social care, customer resolution or any comparable field where you have resolved issues, managed cases or handled complaints.
• Ability to work independently, manage a busy workload and make sound decisions under pressure.
• A confident communicator who can engage residents, challenge behaviour when required and build strong professional relationships; and be highly organised.
• Excellent attention to detail and accurate record-keeping skills. Comfortable carrying out regular estate visits, inspections and face-to-face meetings.
• Strong IT literacy with the ability to pick up new systems quickly and understand safeguarding principles with a willingness to elevate concerns appropriately.
• Full UK driving licence and access to a car essential.

Desirable

• Awareness of tenancy law, ASB processes or building safety
• Experience supporting vulnerable people or managing complex cases
• Training/qualification in safeguarding, ASB, mediation, or health & safety
• Experience using CRM systems or case‑management tools

Benefits

• 25 days’ holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• Annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family for all permanent and fixed‑term employees.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – contact our Resourcing Team at [e-mail].

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Hollie Furness – [e-mail]. Closing date for this role is 10 January 2026; we reserve the right to close this role upon appointment of a successful candidate.

Due to the Christmas holiday period and reduced availability across some departments, our recruitment process may take slightly longer than usual. We appreciate your patience and will be in touch as soon as possible.