Neighbourhood Housing Officer

Fusion People Ltd; Gosport; On-site; Full time

Job summary

A housing services provider is seeking a Neighbourhood Housing Officer in Gosport. Responsibilities include managing a patch of properties, supporting tenants, and collaborating with partner agencies. The ideal candidate should have experience in housing management, strong communication skills, and a full driving licence. This is a full-time temporary position offering £13.07 per hour.

Qualifications

• Experience in housing management or a customer-facing service role.
• Strong communication and interpersonal skills.
• Full driving licence and access to a car.

Responsibilities

• Deliver housing management services to your assigned property patch.
• Manage rent collection, arrears, tenancy issues, and void properties.
• Conduct home visits and face-to-face interviews.

Skills

Customer service

Communication skills

Problem-solving

Knowledge of housing law

Tools

Microsoft Office

Job description

Neighbourhood Housing Officer - Gosport

Temp contract: Full-time, Pay: £13.07 per hour (PAYE)

Our client is seeking a Neighbourhood Housing Officer to join their team in Gosport. The role involves providing customer-focused neighbourhood management across a patch of approximately 300 properties. You will support tenants, manage rental income, tenancy issues, void properties, and work closely with partner agencies to maintain well-managed communities.

37 hours per week (Monday-Friday, occasional work outside normal hours). Please note: The role may require occasional work outside normal office hours, including evening meetings or home visits.

Key Responsibilities:

• Deliver housing management services to your assigned property patch.
• Manage rent collection, arrears, tenancy issues, and void properties.
• Conduct home visits, face-to-face interviews, and telephone contact with tenants.
• Liaise with partner agencies to support tenants and resolve issues.
• Attend resident meetings or court as required.

Requirements:

• Experience in housing management or a customer-facing service role.
• Knowledge of housing law, rent collection, and tenancy management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to manage competing priorities and work under pressure.
• Good IT skills (Microsoft Office) and literacy/numeracy.
• Full driving licence and access to a car.

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.