Neighbourhood Housing Lead

LinSocial Housing Ltd; London Borough of Newham; Hybrid; GBP 31,000 - 44,000; Full time

Job summary

LinSocial Housing Ltd is seeking three experienced Neighbourhood Housing Leads to join a busy Housing Management team on a 12-month ongoing temporary assignment. You will manage a neighbourhood housing patch, build strong relationships with residents, and ensure residents receive a reliable and consistent service.

This hybrid role offers 2–3 days per week in the office and/or conducting property visits, with the remainder working remotely.

Qualifications

• Experience in social housing, housing associations or local authority housing services.
• Proven experience in neighbourhood housing management or tenancy management.
• Excellent communication and relationship-building skills.
• Experience engaging with residents and delivering a customer-focused service.
• Strong problem-solving and proactive attitude.
• Excellent time management and organisational skills.
• Ability to manage a complex workload and meet deadlines.
• Commitment to improving resident satisfaction and outcomes.

Responsibilities

• Support Housing Management in delivering reliable, high-quality service to residents.
• Build strong relationships with residents, colleagues and stakeholders.
• Act as the primary relationship holder for residents in your patch.
• Improve resident satisfaction and ensure residents feel happy and secure in their homes.
• Manage a neighbourhood patch covering approximately properties.
• Conduct property visits and engage directly with residents to understand needs.
• Identify and resolve housing-related issues with positive outcomes.
• Manage a complex workload and meet deadlines and standards.
• Challenge processes and collaborate to achieve outcomes for residents.

Skills

Neighbourhood housing management

Tenant management

Communication

Relationship-building

Time management

Problem solving

Customer-focused service

Field/office hybrid working

Job description

Neighbourhood Housing Lead

Location: Bexley, Lewisham, Greenwich & Medway (Kent)

Pay Rate: £27.46 per hour Umbrella

Contract: 12 months ongoing

Hours: 35 hours per week

Working Pattern: Hybrid - 2 to 3 days per week in the office and/or conducting property visits, with the remainder working remotely.

Job Description

We are currently recruiting for 3 experienced Neighbourhood Housing Leads to join a leading housing association on a 12-month ongoing temporary assignment.

This is an excellent opportunity for an experienced housing professional to join a busy Housing Management team, supporting the delivery of a high-quality service and making a real difference to residents.

The successful candidates will be responsible for managing a neighbourhood housing patch, building strong relationships with residents, improving customer satisfaction and ensuring residents receive a reliable and consistent service.

Patches are aligned with local authority areas and are expected to cover approximately homes.

Key Responsibilities

• Support the Housing Management team in delivering a reliable, consistent and high-quality service to residents.
• Build strong relationships with residents, colleagues and other stakeholders.
• Act as the primary relationship holder for residents living within your allocated neighbourhood patch.
• Improve resident satisfaction, build trust and ensure residents feel happy and secure in their homes.
• Manage a neighbourhood housing patch covering approximately properties.
• Conduct property visits and engage directly with residents to understand their needs.
• Identify and resolve housing-related issues, ensuring positive outcomes for residents.
• Manage a complex workload effectively, ensuring deadlines and service standards are consistently met.
• Challenge existing processes and work collaboratively to achieve the best outcomes for residents.

Essential Experience & Skills

• Previous experience within social housing, housing associations or local authority housing services.
• Proven experience in neighbourhood housing management, tenancy management or housing management.
• Excellent communication and relationship-building skills.
• Experience engaging with residents and delivering a customer-focused service.
• Strong problem-solving skills and a proactive, can-do attitude.
• Excellent time management and organisational skills.
• Ability to manage a complex workload and meet important deadlines.
• A commitment to improving resident satisfaction and delivering positive outcomes.

Working Arrangements

This is a hybrid role requiring 2-3 days per week in the office and/or conducting property visits, with the remaining days working remotely.

The successful candidates will be responsible for a housing patch covering Bexley, Lewisham, Greenwich and Medway (Kent).

Closing Date: Friday 6th November 2026 at 12:00pm.