Neighbourhood Connector

Gloucestershire Health and Care NHS Foundation Trust; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Gloucestershire Health and Care NHS Foundation Trust is recruiting a permanent Band 4 Neighbourhood Connector to support people recently discharged from hospital and maximise independence by coordinating with health and social care services.

You will visit individuals at home for personal assessments, establish excellent communication, explore care options, and help navigate services to enable people to live the life they wish.

Qualifications

• Permanent Band 4 role.
• Involves home visits and personal assessments.
• Requires excellent communication and collaboration across teams.

Responsibilities

• Visit individuals at home to undertake personal assessments and support independence.
• Establish and maintain effective communication with patients and partners across health and social care services.
• Explore care options and decisions with patients, carers and representatives.
• Support navigation across services to help people live the life they wish.

Job description

This role is offered on a permanent basis. The hours are full time, 37.5 hours per week.

The Home First service is looking for a motivated Band 4 who will be responsible for supporting people recently discharged from hospital to maximise the person's potential for independence and work with health and social care services facilitating a case management approach with health and ongoing care and support needs.If you feel this is you and are looking for a new experience then keep reading.

The Neighbourhood Connector will act as a single point of contact for patients and their representatives. They will develop relationships that will enable them to work in a personalised way to help the person live their best life possible.

The post holder will support a defined group of individuals that will benefit from a case management/self-care approach to promote independence. To visit individuals at home to undertake personal assessments and ensure that every person is supported to live the life they wish, to the best of their abilities.

The Neighbourhood Connector will need to establish and maintain excellent communication with individuals and explore complex issues relating to care options and decisions and to sustain effective working relationships across all health and social care services.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

The post holder will be responsible for developing excellent working knowledge of the support available from partner organisations in health, social care and the voluntary sector to encourage and guide this group of individuals to access these services where appropriate.

They will have the skills and that will enable them to support the person to navigate services and activities that are available to them in their community and make informed choices.