Neighbourhood Care Coordinator

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working

Family-friendly environment

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Neighbourhood Care Coordinator to support residents with health, wellbeing and social care needs across Buckinghamshire. The role focuses on a whole-person approach and coordinating services with health, social care and voluntary sector partners.

The post emphasises working across neighbourhood partnerships, building relationships with residents and professionals, and improving the care journey while gathering feedback for service development.

Qualifications

• GCSE or equivalent in English and Maths.
• Experience of working in a health or care setting.
• Proficient in health/care digital systems.
• Experience coordinating patient care.
• Experience using Excel for data management.
• Proficient in Microsoft Office.

Responsibilities

• Act as the named Care Coordinator for a caseload of residents.
• Build positive, trusted relationships with residents and carers throughout their care journey.
• Take a whole-person approach by considering physical health, mental health and social circumstances.
• Support residents to access services across primary care, community health, mental health, social care, housing and voluntary organisations.
• Maintain regular contact with residents to ensure care plans progress and new needs are identified.
• Coordinate with GPs, nurses, social workers and other professionals to ensure joined-up care.
• Help residents understand conditions and prepare for appointments to improve confidence in self-management.
• Collect and record patient feedback and outcome measures to improve services.
• Maintain records and manage referrals in line with information governance and coordinate multidisciplinary meetings.

Skills

Microsoft Office

Coordination

Time management

Community healthcare knowledge

Education

GCSE English & Maths

Tools

Excel

Health IT systems

Job description

Main area Care Coordinator Grade Band 4 Contract Fixed term: 12 months (Part time could be considered) Hours

• Full time
• Part time
• Job share
• Flexible working

37.5 hours per week (Will be working 22 hours per week across Monday, Tuesday and Thursday) Job ref 434-C8103377-B

Site Buckinghamshire Healthcare NHS Trust Town Buckinghamshire Salary £28,392 - £31,157 per annum pro rata for part time Salary period Yearly Closing 15/10/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [e-mail] or phone [phone].

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

We have both full-time and part-time opportunities available across our neighbourhood teams in South Bucks and the Chilterns. The Chilterns vacancy is offered on a part-time basis and may particularly suit candidates be seeking flexible working hours arrangements, such as school-hours working
The Neighbourhood Care Coordinators will act as a trusted, named point of contact for residents with health, wellbeing and social care needs. Working across organisations within the neighbourhood partnerships, the post holder will support individuals to navigate services, overcome barriers, and access the right support at the right time.

This innovative role focuses on taking a whole-person approach to care, recognising that a resident’s health, social circumstances and personal goals are often interconnected. The Care Coordinators will work closely with health, social care and voluntary sector partners to ensure coordinated and person-centred support for people living in Buckinghamshire.

The post holders will build strong relationships with residents, families, and professionals across the system. In addition, they will play an important role in improving the experience of residents by navigating them through their health and wellbeing journey, gathering feedback, supporting people to take an active role in their health and wellbeing, and contributing to service development across the neighbourhood partnership.

Main duties of the job

• Act as the named Care Coordinator for a caseload of residents.
• Build positive, trusted relationships with residents, their families and carers, supporting them throughout their care journey.
• Take a whole-person approach by understanding each resident’s physical health, mental health, social circumstances and personal goals.
• Support residents to access services across primary care, community health, mental health, social care, housing and voluntary organisations.
• Maintain regular contact with residents to ensure care plans are progressing and any new needs are identified early.
• Work closely with wider system partners such as GPs, nurses, social workers, allied health professionals, mental health teams and community organisations to coordinate care and ensure a joined-up approach.
• Support residents to understand their conditions, prepare for appointments and increase their confidence in managing their own health and wellbeing.
• Collect and record patient feedback and outcome measures to help improve services and resident experience.
• Maintain accurate records and manage referrals in line with information governance and data protection requirements. Coordinate multidisciplinary team meetings and case discussions.

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [e-mail] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

• GCSE or equivalent in English and Maths, grades A-C

EXPERIENCE

• Experience of working in a Health or Care setting
• Proficient in the use of health or care digital systems
• Experience of coordinating patient care
• Experience of handling difficult conversations
• Accurate data entry, typing and checking skills
• Experience of using excel spreadsheets for data management

SKILLS, ABILITIES & KNOWLEDGE

• Proficient in all aspects of Microsoft Office
• Proven ability to work to deadlines, prioritise and multitask
• Local knowledge of community healthcare and social care

SPECIAL CIRCUMSTANCES

• Ability to travel between sites in a timely manner if required

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Natalie Judson Job title Integration Leads Email address [e-mail] Additional information

Subject line: Neighbourhood Care Coordinator