NCR Facilitator

Rullion Managed Services; Shurton; Hybrid; GBP 31,000 - 39,000; Part time

Job summary

Rullion Managed Services is seeking an NCR Facilitator to lead non-conformance resolution across assigned contracts. The role combines on-site and remote work (3 days on-site, 2 days remote) in Bridgwater, with immediate start through December 2026 and potential extension.

You will manage NCRs, track actions, support meetings, and prepare KPI reports to drive quality improvements. The ideal candidate has experience in NCR/Quality Management, project support, and strong analytics, with

Qualifications

• Experience in Quality, NCR/Non-Conformance Management, Project Support or Engineering.
• Experience liaising with project teams, contractors, suppliers and external stakeholders.
• Strong reporting, KPI analysis, action tracking and meeting/minute-taking experience.
• Good understanding of Quality Management Systems, problem-solving and continuous improvement.
• Microsoft Office - Excel, Word, PowerPoint, Outlook & Teams.
• Power BI experience desirable.
• Experience with NCR/quality management systems, CCIS, SWITCH or Teamcenter desirable.
• Engineering, Manufacturing, Construction or Nuclear background desirable.
• Relevant Quality, Engineering or Project Management qualification advantageous.

Responsibilities

• Manage and monitor Non-Conformance Reports (NCRs) across allocated contracts.
• Track actions and escalation delays to ensure NCRs are completed within required timescales.
• Attend and support NCR meetings, helping to drive timely resolution.
• Produce daily, weekly, monthly and ad-hoc NCR reports and KPI updates.
• Coordinate and support Quality Exceptions Panels, including scheduling, minutes and record keeping.
• Liaise with project teams, suppliers, contractors and CCIS/SWITCH teams to resolve issues.
• Monitor and address NCR process and system issues.
• Support NCR system access, training, onboarding and user awareness.
• Ensure compliance with NCR procedures and contractual response times.
• Support the development, improvement and implementation of SWITCH, including change and training activities.

Skills

NCR/Non-Conformance Management

Quality

Project Support

Engineering

Stakeholder liaison

Quality Management

KPI analysis

Education

Quality/Engineering/PM qualification

Tools

Excel

Word

PowerPoint

Outlook

Teams

Power BI

CCIS

SWITCH

Teamcenter

Job description

Job title: NCR Facilitator

Job Type: Contract

Start date: Immediate

Duration: Up to Dec 2026 (Extension possible beyond this)

Pay rate: Up to £138 PAYE / £187 Umbrella per day

Location: Bridgwater, Somerset

Hours of work: 3 days on site per week, 2 days remote

The NCR Facilitator will provide dedicated quality support to drive the timely and effective resolution of Non-Conformance Reports (NCRs) across assigned contracts. The role will monitor progress through the NCR management process, coordinate with internal teams, contractors and suppliers, and ensure actions are completed within agreed timescales. The position will also support NCR meetings, reporting, Quality Exceptions Panels and the ongoing improvement and implementation of NCR management systems, helping to maintain compliance, improve visibility of quality performance and ensure issues are progressed efficiently.

Applicants should be able to demonstrate of the following skills/experience:

• Experience in Quality, NCR/Non-Conformance Management, Project Support or Engineering.
• Experience liaising with project teams, contractors, suppliers and external stakeholders.
• Strong reporting, KPI analysis, action tracking and meeting/minute-taking experience.
• Good understanding of Quality Management Systems, problem-solving and continuous improvement.
• Microsoft Office - Excel, Word, PowerPoint, Outlook & Teams.
• Power BI experience desirable.
• Experience with NCR/quality management systems, CCIS, SWITCH or Teamcenter desirable.
• Engineering, Manufacturing, Construction or Nuclear background desirable.
• Relevant Quality, Engineering or Project Management qualification advantageous.

We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.

Role information:

• Manage and monitor Non-Conformance Reports (NCRs) across allocated contracts.
• Track actions and escalation delays to ensure NCRs are completed within required timescales.
• Attend and support NCR meetings, helping to drive timely resolution.
• Produce daily, weekly, monthly and ad-hoc NCR reports and KPI updates.
• Coordinate and support Quality Exceptions Panels, including scheduling, minutes and record keeping.
• Liaise with project teams, suppliers, contractors and CCIS/SWITCH teams to resolve issues.
• Monitor and address NCR process and system issues.
• Support NCR system access, training, onboarding and user awareness.
• Ensure compliance with NCR procedures and contractual response times.
• Support the development, improvement and implementation of SWITCH, including change and training activities.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants