Natural Resources Middle Office Manager

TN United Kingdom; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Join a leading global financial institution as a Natural Resources Middle Office Manager in London. You will manage a team, handle client issues, and ensure effective risk management. The role offers competitive benefits and a flexible work environment.

Benefits

Starting holiday allowance of 27 days plus bank holidays

Annual performance bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Employee discounts

Learning and development resources

Qualifications

• Experience in a senior trade middle office role managing a team.
• Knowledge of Commodities Middle Office functions.
• Strong understanding of trade-related processes and policies.

Responsibilities

• Manage the day-to-day running of the Natural Resources Middle Office team.
• Handle client contacts and issues related to Trade Services products.
• Oversee new client onboarding and management.

Skills

Analytical

Problem-solving

Communication

Client service

Negotiation

Process improvement

Job description

Natural Resources Middle Office Manager, London

Client: 11037 Citibank, N.A. United Kingdom

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 809b906655e6

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, and communication to Citi’s Natural Resources Middle Office team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do:

• Manage the day-to-day running of the Natural Resources Middle Office team based in London.
• Handle client contacts and issues related to Letters of Credit, Cash against documents, and other Trade Services products, with proactive follow-up with Operations, Sales, and Product Management teams.
• Understand how security is taken over transactional collateral.
• Oversee new client onboarding and management, working with Implementations, Sales, Product, and Technical Partners.
• Maintain controls for all aspects of the middle office to ensure effective risk management for EMEA Trade.
• Engage with Product, Sales, and Coverage teams regarding new customer requirements.
• Provide excellent service through streamlined operations, innovative solutions, clear communication, and timely responses.
• Educate clients about available tools to assist them.
• Understand Tripartite agreements and hedging strategies.
• Escalate customer feedback, delays, and errors appropriately.
• Monitor secured transactions and collateral, tracking from purchase to sale.
• Liaise with warehouse companies, clients, and counterparties.
• Ensure clear and concise positions in Triquesta, detailing transactional exposures and statuses, and ensure facility utilization requests are within credit parameters.
• Obtain approvals for transactions outside approved criteria.
• Report accurate positions for transactional financing, adhering to risk policies.
• Identify opportunities to automate and digitize processes.

What we’ll need from you:

• Experience in a senior trade middle office role managing a team.
• Knowledge of Commodities Middle Office functions.
• Strong understanding of trade-related processes and policies.
• Excellent client service skills.
• Analytical, interpretive, and problem-solving abilities.
• Strong influencing and negotiation skills.
• Proven process improvement experience.
• Ability to manage multiple priorities.

What we can offer you:

We strive to positively impact communities and prioritize employee well-being through competitive benefits, including:

• Starting holiday allowance of 27 days plus bank holidays, increasing with tenure.
• Annual performance bonus.
• Private medical insurance.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Employee discounts.
• Learning and development resources.

Join Citi London to enjoy a flexible, inclusive workplace where you can thrive and grow.